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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
124
Konsumentenverhalten
122
Relationship marketing
54
Beziehungsmarketing
53
Advertising
40
Emotion
39
Werbung
36
Advertising effects
34
Werbewirkung
34
Brand management
29
Markenführung
29
Internet marketing
27
Online-Marketing
27
Social Web
27
Social web
27
Luxury goods
26
Luxusgüter
26
Customer satisfaction
18
Kundenzufriedenheit
18
Brand image
15
Markenimage
15
Online retailing
15
Online-Handel
15
Service quality
15
Marketing management
13
Marketingmanagement
13
Personality psychology
13
Persönlichkeitspsychologie
13
E-commerce
12
Electronic Commerce
12
Lieferantenmanagement
12
Supplier relationship management
12
Fundraising
11
Betriebliche Wertschöpfung
10
Einzelhandel
10
Ethics
10
Ethik
10
Nachhaltigkeit
10
Retail trade
10
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English
14
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Quach, Sara
13
Thaichon, Park
7
Thaichon, Paramaporn
5
Jebarajakirthy, Charles
3
Lobo, Antonio
3
Radu, Alexandru
2
Surachartkumtonkun, Jiraporn
2
Weaven, Scott
2
Barari, Mojtaba
1
Bavalur, Amulya Sai
1
Hewege, Chandana
1
Levin, Elizabeth
1
Moudrý, Dann Vit
1
Nair, Meeta
1
Nguyen Tuyet-Mai
1
Patamaporn Thaichon
1
Prentice, Catherine
1
Quach, Ken
1
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Journal of retailing and consumer services
5
Asia Pacific journal of marketing and logistics
2
Services marketing quarterly
2
Australasian marketing journal
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of strategic marketing
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ECONIS (ZBW)
14
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1
Triadic relationship between customers, service providers and government in a highly regulated industry
Quach, Sara
;
Thaichon, Park
;
Hewege, Chandana
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012269075
Saved in:
2
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
3
The role of creativity and project management in enhancing service quality of advertising agencies : a qualitative approach
Levin, Elizabeth
;
Thaichon, Park
;
Quach, Sara
;
Lobo, Antonio
- In:
Australasian marketing journal
26
(
2018
)
1
,
pp. 31-40
Persistent link: https://www.econbiz.de/10011880456
Saved in:
4
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
5
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
6
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
7
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
8
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
9
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
10
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
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