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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
26,466
Beziehungsmarketing
25,791
Customer satisfaction
15,570
Value creation
14,240
Betriebliche Wertschöpfung
14,076
Kundenzufriedenheit
13,987
Consumer behaviour
12,551
Konsumentenverhalten
12,361
Service quality
8,034
Soziale Werte
5,552
Social values
5,535
Theorie
4,782
Theory
4,700
Deutschland
4,312
Germany
4,142
Lieferantenmanagement
3,087
Supplier relationship management
3,083
Brand management
2,968
Markenführung
2,954
Kundenwert
2,632
Customer value
2,571
Social Web
2,547
Social web
2,546
Electronic Commerce
2,516
Globalisierung
2,446
Globalization
2,422
E-commerce
2,417
USA
2,342
Brand image
2,301
Markenimage
2,290
United States
2,268
Marketingmanagement
2,238
Welt
2,232
Marketing management
2,218
Supply chain
2,218
Customer integration
2,217
Kundenintegration
2,217
Lieferkette
2,209
World
2,202
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1,271
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Sammelwerk
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Case study
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Bibliography included
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Aufsatzsammlung
22
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14
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8
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7
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7
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7
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7
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6
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6
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5
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3
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2
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2
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Han, Heesup
36
Mattila, Anna S.
28
Prentice, Catherine
26
Prybutok, Victor R.
23
Usman, Osly
21
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Sharma, Piyush
19
Balaji, M. S.
17
Wong, IpKin Anthony
17
Gustafsson, Anders
15
Shahin, Arash
15
Söderlund, Magnus
14
Bilgihan, Anil
13
Edvardsson, Bo
13
Gil Saura, Irene
13
Gong, Taeshik
13
Hammerschmidt, Maik
13
Klaus, Philipp
13
Grégoire, Yany
12
Hyun, Sunghyup Sean
12
Jang, Soocheong
12
Marimon, Frederic
12
Patterson, Paul G.
12
Roy, Sanjit
12
Sreejesh, S.
12
Hollebeek, Linda D.
11
Ladhari, Riadh
11
Quach, Sara
11
Sparks, Beverley
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Bauer, Hans H.
10
Falk, Tomas
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
10
Qu, Hailin
10
Ringle, Christian M.
10
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National Bureau of Economic Research
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
European Health Care Conference <2, 2011, Hamburg>
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Clausthal
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
269
Journal of retailing and consumer services
267
Journal of business research : JBR
180
The journal of services marketing
160
The service industries journal
146
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
111
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
97
Services marketing quarterly
96
Service business
78
Journal of air transport management
72
Tourism management : research, policies, practice
72
Journal of service research : JSR
71
The TQM journal : the international review of organizational improvement
68
International journal of quality and service sciences
66
International journal of services and operations management
63
Cogent business & management
62
Journal of service management
62
Total quality management & business excellence
58
International journal of quality & reliability management
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
International journal of productivity and quality management : IJPQM
53
International journal of services, economics and management
52
Asia Pacific journal of marketing and logistics
49
Managing service quality : MSQ ; an international journal
49
International journal of services and operations management : IJSOM
47
The international journal of bank marketing : IJBM
46
Industrial marketing management : the international journal for industrial and high-tech firms
40
Quality management journal : QMJ
40
Journal of service research
37
Journal of strategic marketing
37
Journal of the Academy of Marketing Science
35
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
33
Marketing intelligence & planning
33
Journal of hospitality and tourism insights
32
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service theory and practice : JSTP
29
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ECONIS (ZBW)
7,819
EconStor
11
OLC EcoSci
6
USB Cologne (EcoSocSci)
1
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1
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
2
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Tomás F.
; …
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
6
,
pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
Saved in:
5
Customer value of shared mobility services : comparing the main value drivers across two different sharing models and public transport
Wannow, Stefanie
;
Haupt, Martin
;
Schleuter, Dominik
-
2021
Persistent link: https://www.econbiz.de/10014633627
Saved in:
6
Interactive value formation : drivers and outcomes from Airbnb guests' perspectives
Sthapit, Erose
;
Bjørk, Peter
- In:
Scandinavian journal of hospitality and tourism
21
(
2021
)
2
,
pp. 129-147
Persistent link: https://www.econbiz.de/10012517160
Saved in:
7
Interactive value formation : exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)
Codá, Renato Calhau
;
Farias, Josivania Silva
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 520-540
Persistent link: https://www.econbiz.de/10013416997
Saved in:
8
The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei
;
Aham-Anyanwu, Nnanyelugo
;
Tevrizci, Cemal
; …
- In:
Electronic commerce research
15
(
2015
)
4
,
pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
Saved in:
9
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
10
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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