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Service gratuities and tipping : a motivational framework
Lynn, Michael - In: Journal of economic psychology : research in economic … 46 (2015), pp. 74-88
Persistent link: https://www.econbiz.de/10011413157
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Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos; Belk, Russell W.; Belanche, Daniel - In: Journal of business research : JBR 175 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
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Will social distancing in service encounters affect consumers' value perception during the Covid-19 pandemic? : the role of servicescape, self-efficacy, and technological intervent...
Feng, Ying; Meng, Jie - In: Journal of interactive marketing 58 (2023) 2/3, pp. 167-184
Persistent link: https://www.econbiz.de/10014252917
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Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien; Gössling, Stefan; Martin-Rios, … - In: International journal of hospitality management 117 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
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Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok; Sparks, Beverley; Butcher, Ken - In: International journal of hospitality management 34 (2013), pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
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Peer effects in North Carolina public schools
Vigdor, Jacob L.; Nechyba, Thomas J. - In: Schools and the equal opportunity problem, (pp. 73-101). 2007
Persistent link: https://www.econbiz.de/10003501033
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Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun; Jang, Soocheong - In: The journal of services marketing 30 (2016) 7, pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
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Shopping motivation in consumer loyalty formation process : the case of Spanish retail
Tena-Monferrer, Sandra; Roig, Juan Carlos Fandos; … - In: International journal of retail and distribution management 50 (2022) 1, pp. 100-116
Persistent link: https://www.econbiz.de/10012798308
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How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance
Shannahan, Rachelle J.; Bush, Alan J.; Shannahan, Kirby … - In: Industrial marketing management : the international … 51 (2015), pp. 100-114
Persistent link: https://www.econbiz.de/10011422779