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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Unternehmen
35,561
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Consumer behaviour
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Konsumentenverhalten
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Brand management
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Online-Marketing
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6,223
Kundenzufriedenheit
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Brand
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Service quality
4,524
Marketingmanagement
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Marketing management
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USA
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Online-Handel
4,203
Online retailing
4,193
United States
3,779
Viral marketing
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Virales Marketing
3,487
Internet
3,231
Werbewirkung
3,220
Advertising effects
3,191
Marketing
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Website
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Bruhn, Manfred
20
Han, Heesup
20
Prentice, Catherine
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Mattila, Anna S.
19
Klaus, Philipp
14
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Sreejesh, S.
11
Usman, Osly
11
Quach, Sara
10
Park, Jungkun
9
Prybutok, Victor R.
9
Qu, Hailin
9
Carlson, Jamie
8
Edvardsson, Bo
8
Georgi, Dominik
8
Grégoire, Yany
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
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Roberts-Lombard, Mornay
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Hammerschmidt, Maik
7
Jang, Soocheong
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Law, Chun Hung Roberts
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Marimon, Frederic
7
Osman, Zahir
7
Ringle, Christian M.
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So, Kevin Kam Fung
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Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
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Voorhees, Clay M.
7
Walsh, Gianfranco
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Wong, IpKin Anthony
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Xu, Xun
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European Health Care Conference <2, 2011, Hamburg>
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IGI Global
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Center for Service Excellence
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Central Europe Computer Measurement Group
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Deutschland / Bundeswehr / Universität Hamburg
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Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
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European Business School <Oestrich-Winkel>
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Gesundheitsstadt Berlin e.V.
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Great Britain / Customs Establishment
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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National Bureau of Economic Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
193
International journal of hospitality management
150
Journal of business research : JBR
121
The journal of services marketing
98
The service industries journal
89
Services marketing quarterly
63
Journal of hospitality marketing & management
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
International journal of contemporary hospitality management
54
Journal of travel and tourism marketing
51
Service business
49
Journal of service research : JSR
48
Tourism management : research, policies, practice
39
Journal of service management
38
Journal of service research
35
Cogent business & management
33
The TQM journal : the international review of organizational improvement
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of strategic marketing
28
Journal of air transport management
27
Marketing intelligence & planning
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
Journal of the Academy of Marketing Science
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of services and operations management : IJSOM
23
International journal of services, economics and management
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
International journal of services and operations management
22
International journal of electronic customer relationship management : IJECRM
21
Psychology & marketing
21
International journal of quality & reliability management
20
Journal of service theory and practice
20
International journal of business information systems : IJBIS
18
International journal of productivity and quality management : IJPQM
18
Journal of hospitality and tourism insights
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
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ECONIS (ZBW)
4,501
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
2
Investigating the role of customer brand engagement and relationship quality on brand loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
3
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
4
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
5
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
6
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
7
An experimental based investigation into the effects of
website
interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
8
Face forward: how employees' digital presence on service websites affects customer perceptions of
website
and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
9
How social shopping retains customers? : capturing the essence of
website
quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
10
Investigating the online customer experience : a B2B perspective
McLean, Graeme J.
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
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