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Consumer decision to upgrade or downgrade a service membership
Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 42 (2014) 6, pp. 596-618
Persistent link: https://www.econbiz.de/10010466660
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Online service quality and brand equity : the mediational roles of perceived value and customer satisfaction
ELSamen, Amjad A. Abu - In: Journal of internet commerce 14 (2015) 4, pp. 509-530
Persistent link: https://www.econbiz.de/10011432521
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Self-brand connection with service brands : examining relationships with performance satisfaction, perceived value, and brand relationship quality
Dwivedi, Abhishek - In: Services marketing quarterly 35 (2014) 1, pp. 37-53
Persistent link: https://www.econbiz.de/10010346096
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An empirical model of home internet service quality in Thailand
Thaichon, Paramaporn; Lobo, Antonio; Mitsis, Ann - In: Asia Pacific journal of marketing and logistics 26 (2014) 2, pp. 190-210
Persistent link: https://www.econbiz.de/10010349451
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An attribution approach and the subsequent satisfaction, value, and loyalty of service delivery in private residence clubs
Gregory, Amy M.; Severt, Denver E.; Hahm, Jeeyeon - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 91-112
Persistent link: https://www.econbiz.de/10011453973
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Satisfaction of tourists with public transport : an empirical investigation in Dubai
Parahoo, Sanjai Kumar; Harvey, Heather Lea; Radi, Gihad … - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1004-1017
Persistent link: https://www.econbiz.de/10010469192
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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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Organizational response to goods failure complaints : the role of culture on perceptions of interactional justice and customer satisfaction
Muralidharan, Etayankara; Guo, Wenxia; Fazel, Hesham; … - In: Global business review 22 (2021) 6, pp. 1327-1344
Persistent link: https://www.econbiz.de/10012660399
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Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.; El-Kassar, Abdul-Nasser; Loureiro, … - In: International journal of hospitality management 80 (2019), pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10012008989