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Creating consumer attachment to retail service firms through sense of place
Brocato, E. Deanne; Baker, Julie; Voorhees, Clay M. - In: Journal of the Academy of Marketing Science 43 (2015) 2, pp. 200-220
Persistent link: https://www.econbiz.de/10010504690
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A strategic framework for city marketing : the SSRM approach
Mishra, Barry; Rolland, Erik - 2010
Persistent link: https://www.econbiz.de/10003902175
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The effect of e-service quality on e-loyalty mediated by e-trust and brand image variables : a study on OVO E-Wallet application users in Malang City
Pratiwi, Lusiana; Sunaryo, Sunaryo; Mugiono - 2021
Persistent link: https://www.econbiz.de/10012659317
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The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City
Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023
Persistent link: https://www.econbiz.de/10014480131
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Development of a short questionnaire for measuring service quality perceptions
Domenge, Rogerio; Arciniega, Luis M. - In: Decision 42 (2015) 1, pp. 11-17
Persistent link: https://www.econbiz.de/10010517252
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Infrastructure and core quality practices in Indian manufacturing organizations : scale development and validation
Patyal, Vishal Singh; Koilakuntla, Maddulety - In: Journal of advances in management research : JAMR 12 (2015) 2, pp. 141-175
Persistent link: https://www.econbiz.de/10011429376
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Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C. … - In: Journal of service research : JSR 19 (2016) 1, pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
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Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco; Beatty, Sharon E.; Holloway, Betsy Bugg - In: The journal of services marketing 29 (2015) 3, pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
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Development and validation of an instrument to measure user perceived service quality of mHealth
Akter, Shahriar; D'Ambra, John; Ray, Pradeep Kanta - In: Information & management : the internat. journal of … 50 (2013) 4, pp. 181-195
Persistent link: https://www.econbiz.de/10009748424
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ASQual : measuring tourist perceived service quality in an airport setting
George, Bapu P.; Henthorne, Tony L.; Panko, Thomas R. - In: International journal of business excellence 6 (2013) 5, pp. 526-536
Persistent link: https://www.econbiz.de/10010231384