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A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi; Guo, Lin; Gruen, Thomas - In: Journal of business research : JBR 177 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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Restorative servicescapes in health care : examining the influence of hotel-like attributes on patient well-being
Mody, Makarand Amrish; Suess, Courtney; Dogru, Tarik - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 19-39
Persistent link: https://www.econbiz.de/10012158108
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The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
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Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman; Paswan, Audhesh - In: The journal of services marketing 37 (2023) 7, pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.; Danaher, Tracey S.; … - In: Journal of service research : JSR 18 (2015) 3, pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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Applying expanded servicescape to the hotel industry
Lee, Seonjeong; Chuang, Ning-Kuang - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 4, pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
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Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau; My-Quyen Thi Mai; Tram-Anh Ngoc Pham - In: The journal of services marketing 37 (2023) 2, pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
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Linking psychological needs, perceived financial well-being and loyalty : the role of commercial banks
Dung Phuong Hoang; Nguyen Thi Hong Hai; Vuong Nham Linh; … - In: Journal of financial services marketing 28 (2023) 3, pp. 466-487
Persistent link: https://www.econbiz.de/10014336228
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Mindful co-creation of transformative service for better well-being
Mai Thi My‑Quyen; Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 14 (2020) 3, pp. 413-437
Persistent link: https://www.econbiz.de/10012304287