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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
15,261
Kundenzufriedenheit
13,605
Consumer behaviour
6,420
Service quality
6,371
Konsumentenverhalten
6,136
Relationship marketing
5,481
Beziehungsmarketing
5,428
Consumer attitudes
1,786
Verbrauchereinstellung
1,424
customer satisfaction
1,267
Satisfaction
1,093
Customer service
1,048
Online retailing
1,046
Online-Handel
1,046
Job satisfaction
1,006
Arbeitszufriedenheit
1,005
Kundenservice
988
Qualitätsmanagement
922
Holiday behaviour
912
Urlaubsverhalten
912
Quality management
897
Electronic Commerce
827
Emotion
815
E-commerce
809
Beschwerdemanagement
774
Complaint management
774
Confidence
732
Vertrauen
732
Brand image
710
Tourism
703
Markenimage
696
Retail trade
693
Brand management
688
Einzelhandel
683
Tourismus
676
Markenführung
669
Verbraucherzufriedenheit
660
Hotel industry
657
Hotellerie
653
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Online availability
All
Undetermined
2,865
Free
1,068
Type of publication
All
Article
5,396
Book / Working Paper
769
Type of publication (narrower categories)
All
Article in journal
5,239
Aufsatz in Zeitschrift
5,239
Aufsatz im Buch
149
Book section
149
Graue Literatur
71
Non-commercial literature
71
Hochschulschrift
62
Conference paper
53
Konferenzbeitrag
53
Arbeitspapier
45
Working Paper
45
Thesis
40
Case study
24
Fallstudie
24
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
10
Aufsatzsammlung
9
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Bibliografie enthalten
2
Bibliography included
2
Interview
2
Article
1
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
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1
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1
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1
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Language
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English
6,032
German
133
French
1
Italian
1
Author
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
Marimon, Frederic
8
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
143
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
100
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
76
Journal of air transport management
67
The TQM journal : the international review of organizational improvement
62
Tourism management : research, policies, practice
62
Service business
60
International journal of quality and service sciences
56
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
51
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
International journal of business information systems : IJBIS
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
International journal of electronic customer relationship management : IJECRM
23
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Source
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ECONIS (ZBW)
6,164
EconStor
1
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1
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
2
Customer satisfaction factors (CSFs) with online banking services in an Islamic country : I. R. Iran
Sadeghi, Tooraj
;
Hanzaee, Kambiz Heidarzadeh
- In:
Journal of Islamic marketing : JIMA
1
(
2010
)
3
,
pp. 249-267
Persistent link: https://www.econbiz.de/10008701577
Saved in:
3
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
4
Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim
;
Jones, Eleri
;
Avcikurt, Cevdet
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
Saved in:
5
The role of sea-based adventure experiences in tourists’ satisfaction and behavioral intentions
Triantafillidou, Amalia
;
Petala, Zinovia
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 67-87
Persistent link: https://www.econbiz.de/10011485021
Saved in:
6
An investigation of green hotel customers' decision formation : developing an extended model of the theory of planned behavior
Han, Heesup
;
Kim, Yunhi
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 659-668
Persistent link: https://www.econbiz.de/10008758176
Saved in:
7
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan
;
Mostafa Rasoolimanesh, S.
;
Gamage, …
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
Saved in:
8
The role of atmosphere in Italian museums : effects on brand perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
9
Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Kaur, Simarpreet
;
Arora, Sangeeta
- In:
Journal of financial services marketing
28
(
2023
)
1
,
pp. 74-98
Persistent link: https://www.econbiz.de/10014251403
Saved in:
10
Modelling Muslims' revisit intention of non-halal certified restaurants in Malaysia
Firdaus Firdaus Halimi
;
Gabarre, Serge
;
Rahi, Samar
; …
- In:
Journal of Islamic marketing
13
(
2022
)
11
,
pp. 2437-2461
Persistent link: https://www.econbiz.de/10013536329
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