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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer services quality
365
Consumer behaviour
255
Brand awareness
247
Brand image
203
Brand management
194
Konsumentenverhalten
185
Markenimage
182
Markenführung
176
Customer satisfaction
159
brand awareness
138
Brand
110
Markenartikel
107
Relationship marketing
88
Beziehungsmarketing
81
Service quality
57
Brand loyalty
50
Brand equity
41
Brand Awareness
40
Kundenzufriedenheit
37
brand loyalty
37
Customer loyalty
36
Social Web
36
Social web
36
brand image
36
Brands
32
Internet marketing
30
Marketing management
28
Online-Marketing
28
Advertising
27
Advertising effects
27
Werbewirkung
27
perceived quality
27
Banking
26
Marketingmanagement
26
India
25
Electronic commerce
24
SERVQUAL
24
brand equity
24
purchase intention
23
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Undetermined
14
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3
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Article
36
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36
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English
36
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Mahapatra, Siba Sankar
2
Ahn, Jiseon
1
Allen, Peter M.
1
Andreau, Luisa
1
Aziz, Rasha Abd El
1
Bala, Pradip Kumar
1
Bennett, Keri
1
Biswas, A.
1
Bonfanti, Angelo
1
Bourdeau, Brian L.
1
Bowen, Michael
1
Campos, Domingos Fernandes
1
Castro, Felipe Nalon
1
Chakraborty, Shibashish
1
Chang, Kuei-Feng
1
Chen, Chen-Ju
1
Chen, Ching-Chin
1
Cheruiyot, Thomas K.
1
Chithambaranathan, P.
1
Chou, Sheng-Fang
1
Cooper, M. Bixby
1
Costa-Lopes, Rui
1
Coughlan, Joseph
1
Dasgupta, Shilpee A.
1
Daynes, Kristine S.
1
De Nisco, Alessandro
1
Debata, Bikash Ranjan
1
Debnath, Roma Mitra
1
Djamereng, Asdar
1
Dobrzycki, Holly
1
Evans, Bruce J. W.
1
Fauzi, Abu Amar
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Frimpong, Kwabena
1
Gan, Bernard
1
Gliatis, Vassilis
1
Hanafi, Muh. Alam Nasyrah
1
Hanks, Lydia
1
Harlie, M.
1
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Benchmarking : an international journal ; BIJ
5
The TQM journal : the international review of organizational improvement
3
International journal of contemporary hospitality management
2
International journal of retail & distribution management
2
The international journal of logistics management
2
The journal of services marketing
2
Asia Pacific journal of marketing and logistics
1
Baltic journal of management
1
Benchmarking : an international journal
1
Business and Economic Research : BER
1
Cogent business & management
1
Electronic commerce research
1
European journal of marketing
1
International journal of business
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of innovation and technology management
1
International journal of management innovation systems : IJMIS
1
International journal of public sector management : IJPSM
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Total quality management & business excellence
1
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ECONIS (ZBW)
36
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1
Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan
;
Patnaik, Bhaswati
;
Mahapatra, …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
Saved in:
2
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
Saved in:
3
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
4
Developing customer-focused public sector reward schemes : evidence from the Botswana government's performance-based reward system (PBRS)
Kealesitse, Botshabelo
;
O'Mahony, Barry
;
Lloyd-Walker, …
- In:
International journal of public sector management : IJPSM
26
(
2013
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10009712879
Saved in:
5
Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
Satapathy, Suchismita
;
Mahapatra, Siba Sankar
;
Patel, S. K.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
4
,
pp. 634-650
Persistent link: https://www.econbiz.de/10010385857
Saved in:
6
Business service market share, international operation strategy and performance
Lee, Chia-chi
- In:
Baltic journal of management
8
(
2013
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10010203980
Saved in:
7
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
8
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
9
Shopping in downtown : the effect of urban environment on service quality perception and behavioural intentions
De Nisco, Alessandro
;
Warnaby, Gary
- In:
International journal of retail & distribution management
41
(
2013
)
9
,
pp. 654-670
Persistent link: https://www.econbiz.de/10009788898
Saved in:
10
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
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