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Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse - In: The service industries journal 29 (2009) 3/4, pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
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The moderating role of consumer characteristics in the relationship between website quality and perceived usefulness
Wang, Edward Shih-Tse - In: International journal of retail & distribution management 44 (2016) 6, pp. 627-639
Persistent link: https://www.econbiz.de/10011602491
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Creating utilitarian and hedonic value from website quality and online retail performance
Wang, Edward Shih-Tse - In: Journal of electronic commerce in organizations : the … 15 (2017) 3, pp. 1-13
Persistent link: https://www.econbiz.de/10011735114
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Value creation through service cues : the case of the restaurant industry in Taiwan
Cheng, Julian Ming Sung; Lin, Julia Ying-chao; Wang, … - In: Services marketing quarterly 31 (2010) 2, pp. 133-150
Persistent link: https://www.econbiz.de/10003960078
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Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse; Chang, Shu-yu - In: Services marketing quarterly 34 (2013) 2, pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
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The influence of perceived justice of service recovery on affective and cognitive trust
Wang, Edward Shih-tse; Chen, Lily Shui-lien - In: International journal of services and standards 7 (2011) 3/4, pp. 278-290
Persistent link: https://www.econbiz.de/10009513452
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The antecedents and influences of airline loyalty programs: the moderating role of involvement
Wang, Edward Shih-tse; Chen, Lily Shui-lien; Chen, I. Fei - In: Service business 9 (2015) 2, pp. 257-280
Persistent link: https://www.econbiz.de/10011296050