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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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How does manufacturing service perceived value influence customer satisfaction? : an investigation of global semiconductor industry
Chou, Chieh-min - In: International journal of production research 52 (2014) 17, pp. 5041-5054
Persistent link: https://www.econbiz.de/10010419111
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Resort hotel service performance (RESERVE) : an instrument to measure tourists’ perceived service performance of resort hotels
Ali, Faizan; Kashif Hussain; Ryu, Kisang - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 556-569
Persistent link: https://www.econbiz.de/10011729146
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Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani; Pekkola, Sanna; Saunila, Minna; Rantala, Tero - In: International journal of business performance management 16 (2015) 2/3, pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
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Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh; Zolfagharian, Mohammadali; Iyer, Pramod - In: Journal of strategic marketing 29 (2021) 8, pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
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Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku; Kaur, Manpreet; Ameyaw, Godfred … - 2022
Persistent link: https://www.econbiz.de/10013407364
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Determining value in a complex service setting
Plewa, Carolin; Sweeney, Jillian C.; Michayluk, David - In: Journal of service theory and practice : JSTP 25 (2015) 5, pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
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The service revolution and the transformation of marketing science
Rust, Roland T.; Huang, Ming-hui - In: Marketing science : the marketing journal of the … 33 (2014) 2, pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
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Customer value of purchasable supplementary services : the case of a European full network carrier's economy class
Wittmer, Andreas; Rowley, Edward - In: Journal of air transport management 34 (2014), pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
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Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine; Ciuchita, Robert; Mahr, Dominik; … - In: Journal of service research : JSR 16 (2013) 4, pp. 471-487
Persistent link: https://www.econbiz.de/10010203524