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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
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11
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11
Consumer behaviour
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Dienstleistungsmanagement
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Service quality
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Dienstleistungsqualität
10
Lehrbuch
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Operations Management
10
Service industry
9
Services
9
Customer satisfaction
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7
Management
7
Human Resource Management
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Personalmanagement
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5
Customers
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Dienstleistungsmarketing
5
Foreign - United States
5
Großbritannien
5
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5
Operations management
5
Preismanagement
5
Pricing strategy
5
Services marketing
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Bowen, David E.
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Johnston, Robert
5
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2
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1
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1
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1
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1
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1
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1
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1
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Journal of service management
2
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Operations management ; Vol. 1
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Proceedings of the Operations Management Association Annual International Conference
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
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2
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
3
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
4
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
5
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
6
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
7
Service in Britain : how do we measure up?
Voss, Christopher A.
;
Johnston, Robert
-
1995
Persistent link: https://www.econbiz.de/10002104082
Saved in:
8
Service operations management
Johnston, R.
;
Johnston, Robert
;
Clark, Graham
-
2001
-
1. publ.
Persistent link: https://www.econbiz.de/10001598093
Saved in:
9
Service industries : improving competitive performance
Johnston, Robert
- In:
The service industries journal
8
(
1988
)
2
,
pp. 202-211
Persistent link: https://www.econbiz.de/10001050865
Saved in:
10
The management of service operations : 6 - 7 Jan. 1988, Univ. of Warwick, UK
Johnston, Robert
(
contributor
)
-
1988
Persistent link: https://www.econbiz.de/10004755300
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