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"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo; Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 82 (2019), pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian; Xie, Lishan - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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Dienstleistungsvereinbarungsprozesse : Entwurf eines Modells auf der Grundlage einer eigenschaftsorientierten Produktionstheorie
Corsten, Hans; Gössinger, Ralf; Karls, Jochen - 2004
Persistent link: https://www.econbiz.de/10013419520
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The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
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Total Quality Management Practice in Croatian Language Service Provider Companies
Seljan, Sanja - 2018
Management (TQM) principles in Croatian Language Service Provider (LSP) companies in order to analyse the gap and suggest …
Persistent link: https://www.econbiz.de/10014110036
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Sprachregelungen für Mitarbeiter im Kundenkontakt : Möglichkeiten und Grenzen
Fließ, Sabine - 2003
Persistent link: https://www.econbiz.de/10013409255
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The OECD: lessons from investment and services
Heydon, Kenneth - In: The new economic diplomacy : decision-making and …, (pp. 231-248). 2011
Persistent link: https://www.econbiz.de/10009390065
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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054