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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Consumer behaviour
83,891
Konsumentenverhalten
81,442
Relationship marketing
26,465
Beziehungsmarketing
25,790
Service quality
21,822
Dienstleistungsqualität
21,071
Theorie
14,154
Theory
13,937
Service industry
11,470
Customer satisfaction
11,005
Kundenzufriedenheit
10,609
Leistungsmotivation
9,313
Work motivation
9,143
Deutschland
8,924
Arbeitsverhalten
8,603
Work behaviour
8,507
USA
8,492
Brand management
8,473
Markenführung
8,431
Germany
8,337
United States
8,145
Brand image
7,209
Markenimage
7,163
Online-Handel
6,275
Online retailing
6,258
Social Web
6,071
Social web
6,068
Online-Marketing
5,352
Internet marketing
5,328
Electronic Commerce
4,996
Einzelhandel
4,945
Retail trade
4,894
E-commerce
4,847
Brand
4,550
Markenartikel
4,535
Emotion
4,525
Arbeitszufriedenheit
4,416
Job satisfaction
4,408
Experiment
4,302
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Undetermined
2,525
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2,373
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Article
6,990
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5,221
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265
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5,424
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5,424
Graue Literatur
1,960
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1,960
Aufsatz im Buch
1,436
Book section
1,436
Working Paper
1,205
Arbeitspapier
1,067
Collection of articles of several authors
554
Sammelwerk
554
Amtsdruckschrift
437
Government document
437
Hochschulschrift
377
Thesis
301
Statistik
291
Aufsatzsammlung
252
Statistics
239
Konferenzschrift
200
Case study
136
Fallstudie
136
No longer published / No longer aquired
129
Conference proceedings
118
Bibliografie enthalten
111
Bibliography included
111
Article
70
Conference paper
61
Konferenzbeitrag
61
Advisory report
56
Gutachten
56
Dissertation u.a. Prüfungsschriften
44
Mehrbändiges Werk
39
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39
Forschungsbericht
34
Research Report
33
Lehrbuch
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19
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18
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English
9,419
German
2,074
French
280
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159
Undetermined
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Italian
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Russian
96
Polish
63
Portuguese
29
Dutch
27
Swedish
27
Hungarian
24
Finnish
22
Czech
18
Danish
15
Slovak
15
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10
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9
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Gallouj, Fai͏̈z
41
Mattoo, Aaditya
41
Corsten, Hans
35
Kaiser, Ulrich
35
Rubalcaba-Bermejo, Luis
32
Daniels, Peter W.
31
Cuadrado Roura, Juan R.
30
Miles, Ian D.
28
Djellal, Faridah
27
Wirtz, Jochen
27
Bosch, Gerhard
24
Bruhn, Manfred
23
Talib, Faisal
23
Edvardsson, Bo
22
Hoekman, Bernard M.
22
Gornig, Martin
21
Rahman, Zillur
21
Falk, Martin
20
Gössinger, Ralf
20
Ghani, Ejaz
19
Kowalkowski, Christian
19
Nerb, Gernot
19
Philippe, Jean
19
Audretsch, David B.
18
Görg, Holger
18
Shepherd, Ben
18
Witell, Lars
18
Bryson, John R.
17
Hipp, Christiane
17
Morikawa, Masayuki
17
Gupta, Poonam
16
Peters, Bettina
16
Petit, Pascal
16
Savona, Maria
16
Büttgen, Marion
15
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Hempell, Thomas
15
Léo, Pierre-Yves
15
Park, Donghyun
15
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Institution
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OECD
51
National Bureau of Economic Research
36
UNCTAD
27
Europäische Kommission / Statistisches Amt
26
Europäische Kommission
16
Edward Elgar Publishing
14
Organisation for Economic Co-operation and Development
14
Springer Fachmedien Wiesbaden
14
Deutsches Institut für Wirtschaftsforschung
13
World Bank
13
USA / Bureau of the Census
12
Centre on Transnational Corporations
11
Zentrum für Europäische Wirtschaftsforschung
10
Österreichisches Institut für Wirtschaftsforschung
10
International Trade Centre
9
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
9
Asian Development Bank
8
Allgemeines Treuunternehmen
7
IGI Global
7
Institut national de la statistique et des études économiques <Frankreich>
7
Nordrhein-Westfalen / Landesamt für Datenverarbeitung und Statistik
7
Frankreich / Commissariat Général du Plan
6
Statistik Austria
6
Weltbank
6
World Trade Organization
6
Deutschland / Statistisches Bundesamt
5
Europäische Gemeinschaften / Kommission
5
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
5
Friedrich-Ebert-Stiftung
5
Institut für Weltwirtschaft
5
Instytut Ekonomiky <Kiew>
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Nordrhein-Westfalen
5
Philippinen / National Statistics Office
5
Singapur / Department of Statistics
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
American Marketing Association
4
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
4
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Published in...
All
The service industries journal
270
Journal of business research : JBR
94
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
60
Service business
60
Journal of service management
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
38
International journal of hospitality management
37
Discussion paper
36
NBER working paper series
36
The journal of business & industrial marketing
34
International journal of services and operations management
33
Regional studies
33
Working paper
33
European journal of operational research : EJOR
31
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ifo Schnelldienst
29
Services marketing quarterly
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
International journal of services and operations management : IJSOM
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
International journal of production research
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
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Source
All
ECONIS (ZBW)
11,735
USB Cologne (EcoSocSci)
415
EconStor
245
RePEc
46
ArchiDok
17
OLC EcoSci
15
BASE
2
Other ZBW resources
1
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1
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
2
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
3
Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee
;
Lotz, Sherry
- In:
The journal of consumer marketing
33
(
2016
)
7
,
pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
Saved in:
4
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
5
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
6
Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Nicholls, Richard
-
2005
Persistent link: https://www.econbiz.de/10003224823
Saved in:
7
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
8
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
9
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
10
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
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