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The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

Consumer's perception of webiste service quality : an empirical study

Ahmad, Asad; Rahman, Obaidur; Khan, Mohammed Naved - In: Journal of internet commerce 15 (2016) 2, pp. 125-141

Persistent link: https://www.econbiz.de/10011636454

IT-enabled inter-firm governance model to manage service quality level through customers' feedback

Song, Jae H.; Sohn, Changsoo - In: International journal of electronic customer … 9 (2015) 2/3, pp. 122-137

Persistent link: https://www.econbiz.de/10011586443

Quality management of B2C e-commerce service based on human factors engineering

Zuo, Wenming; Huang, Qiuping; Fan, Chang; Zhang, Zhenpeng - In: Electronic commerce research and applications 12 (2013) 5, pp. 309-320

Persistent link: https://www.econbiz.de/10010505473

A comparison of quality satisfaction between transactional and relational customers in e-commerce

Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593

Persistent link: https://www.econbiz.de/10010426601

Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

Persistent link: https://www.econbiz.de/10011305706

Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context

Rouibah, Kamel; Lowry, Paul Benjamin; Almutairi, Laila - In: Journal of global information management : an official … 23 (2015) 3, pp. 41-71

Persistent link: https://www.econbiz.de/10011287040

How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

Ranking of critical success factors for online retailing by TOPSIS approach

Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374

Persistent link: https://www.econbiz.de/10011751226

STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting

Sahi, Geetanjali; Madan, Sushila - In: International journal of business information systems : … 20 (2015) 2, pp. 219-237

Persistent link: https://www.econbiz.de/10011518881

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