Similar Search Results

The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors

Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402

Persistent link: https://www.econbiz.de/10003742805

Consumer satisfaction on online services in Kosovo

Beqaj, Besim; Krasniqi, Arta; Beqaj, Valon - In: Zagreb international review of economics & business 22 (2019), pp. 39-53

Persistent link: https://www.econbiz.de/10012599067

The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site

Etemad-Sajadi, Reza - In: International journal of quality & reliability management 31 (2014) 4, pp. 419-434

Persistent link: https://www.econbiz.de/10010341326

Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011889860

A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews

Rodríguez-Díaz, Manuel; Espino Rodríguez, Tomás F.; … - In: Tourism economics : the business and finance of tourism … 21 (2015) 6, pp. 1273-1294

Persistent link: https://www.econbiz.de/10011443637

Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry

Bai, Yanzhuang; Li, Tingwu; Zheng, Chundong - In: Journal of retailing and consumer services 64 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013209529

Service encounter value and online engagement behaviors

Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012241352

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services … in Pakistan during the Covid-19 pandemic, following a survey-based study. Baron and Kenny (J Personal Soc Psychol, 51 … banking customers in Pakistan are significantly and fully mediated by their online satisfaction in unusual situations. This …

Persistent link: https://www.econbiz.de/10014380765

The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable

Lin, Wen-Bao; Ku, Tsung-Yu - In: International journal of electronic business 12 (2015) 3, pp. 215-241

Persistent link: https://www.econbiz.de/10011538213

Antecedents of customer loyalty : study from the Indonesia's largest e-commerce

Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293

Persistent link: https://www.econbiz.de/10012671389

1
2
3
4
5
6
7
8
9
10
Next
Last