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Logistic service quality and t...
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Einzelhandel
Beziehungsmarketing
37
Relationship marketing
37
Customer satisfaction
26
Kundenzufriedenheit
25
Retail trade
24
Consumer behaviour
23
Konsumentenverhalten
23
Spain
22
Spanien
22
Service quality
17
Dienstleistungsqualität
16
Brand image
15
Lieferantenmanagement
15
Markenimage
15
Supplier relationship management
15
Hotel industry
14
Hotellerie
14
Information technology
13
Informationstechnik
13
Brand management
11
Markenführung
11
Innovation
10
Customer value
9
Kundenwert
9
Betriebliche Wertschöpfung
8
Value creation
8
Brand equity
7
Croatia
7
Satisfaction
7
Sustainability
7
Loyalty
6
Viral marketing
6
Virales Marketing
6
B-to-B-Marketing
5
Business-to-business marketing
5
Confidence
5
Kroatien
5
Marketing management
5
Marketingmanagement
5
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1
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22
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22
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2
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2
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English
24
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Gil Saura, Irene
24
Berenguer Contrí, Gloria
8
Marín, Antonio
5
Ruiz-Molina, Maria-Eugenia
5
Ruiz-Molina, María-Eugenia
5
Fuentes-Blasco, María
3
Moliner-Velázquez, Beatriz
3
Michel, Géraldine
2
Ruiz Molina, María Eugenia
2
Ruiz-Molina, María Eugenia
2
Servera Francés, David
2
Servera-Francés, David
2
Corraliza-Zapata, Amparo
1
Fuentes Blasco, Maria
1
Fuentes-Blasco, Maria
1
Gallarza, Martina G.
1
Gallarza-Granizo, Martina G.
1
Michel, Geraldine
1
Moliner Velázquez, Beatriz
1
Ruiz Molina, M. Eugenia
1
Ruiz Molina, Maria Eugenia
1
Ruiz-Molina, M. Eugenia
1
Ruiz-Molina, Maria Eugenia
1
Ruiz-Molina, Maria Eugina
1
Ruiz-Molina, Mª Eugenia
1
Seric, Maja
1
Sánchez-González, Irene
1
Šerić, Maja
1
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International journal of retail and distribution management
3
The journal of brand management : an international journal
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Management decision : MD
2
The international review of retail, distribution and consumer research
2
The journal of product & brand management
2
Economic research
1
European retail research
1
Handbook of research on retailer-consumer relationship development
1
International journal of retail & distribution management
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Psychology & marketing
1
Service business
1
Social and sustainability marketing : a casebook for reaching your socially responsible consumers through marketing science
1
The journal of services marketing
1
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ECONIS (ZBW)
24
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1
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
2
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
3
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
4
Retail customer segmentation based on relational benefits
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10003891267
Saved in:
5
Relational benefits and loyalty in retailing : an inter-sector comparison
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
;
Berenguer …
- In:
International journal of retail & distribution management
37
(
2009
)
6/7
,
pp. 493-509
Persistent link: https://www.econbiz.de/10009521980
Saved in:
6
Retail innovativeness : importance of ICT and impact on consumer behaviour
Gil Saura, Irene
;
Ruiz Molina, María Eugenia
; …
- In:
Handbook of research on retailer-consumer relationship …
,
(pp. 384-403)
.
2014
Persistent link: https://www.econbiz.de/10010380111
Saved in:
7
Stretching the value-satisfaction-loyalty chain by adding value dimensions and cognitive and affective satisfactions : a causal model for retailing
Gallarza, Martina G.
;
Ruiz-Molina, Maria Eugina
;
Gil …
- In:
Management decision : MD
54
(
2016
)
4
,
pp. 981-1003
Persistent link: https://www.econbiz.de/10011482206
Saved in:
8
Retail brand equity : a model based on its dimensions and effects
Gil Saura, Irene
;
Ruiz-Molina, María Eugenia
;
Michel, …
- In:
The international review of retail, distribution and …
23
(
2013
)
2
,
pp. 111-136
Persistent link: https://www.econbiz.de/10009743697
Saved in:
9
Store equity and behavioral intentions : the moderating role of the retailer's technology
Gil Saura, Irene
;
Ruiz Molina, M. Eugenia
;
Berenguer …
- In:
The journal of product & brand management
25
(
2016
)
7
,
pp. 642-650
Persistent link: https://www.econbiz.de/10011616249
Saved in:
10
The role of retail equity, value and relational benefits in building B2B relationships in retailing
Gil Saura, Irene
;
Ruiz-Molina, M. Eugenia
;
Berenguer …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
4
,
pp. 253-286
Persistent link: https://www.econbiz.de/10012312405
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