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Risk averse retail pricing with robust demand forecasting
Ferrer, Juan-Carlos; Oyarzún, Diego; Vera, Jorge - In: International journal of production economics 136 (2012) 1, pp. 151-160
Persistent link: https://www.econbiz.de/10009503669
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The impact of multi-skilling on personnel scheduling in the service sector : a retail industry case
Henao, César Augusto; Muñoz, Juan Carlos; Ferrer O., … - In: Journal of the Operational Research Society : OR 66 (2015) 12, pp. 1949-1959
Persistent link: https://www.econbiz.de/10011419700
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Consumer price sensitivity in the retail industry : latitude of acceptance with heterogeneous demand
Casado, Esteban; Ferrer, Juan-Carlos - In: European journal of operational research : EJOR 228 (2013) 2, pp. 418-426
Persistent link: https://www.econbiz.de/10009757249
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Personality-relatedness and reciprocity framework for analyzing retailer-consumer interactions
Kaltcheva, Velitchka D.; Parasuraman, A. - In: Journal of business research : JBR 62 (2009) 6, pp. 601-608
Persistent link: https://www.econbiz.de/10003854660
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Opportunities for innovation in the delivery of interactive retail services
Berry, Leonard L.; Bolton, Ruth N.; Bridges, Cheryl H.; … - In: Journal of interactive marketing : a quarterly … 24 (2010) 2, pp. 155-167
Persistent link: https://www.econbiz.de/10003987342
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SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A. - In: Journal of retailing 64 (1988) 1, pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
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The Fifth Industrial Revolution : how harmonious human-machine collaboration is triggering a retail and service [r]evolution
Noble, Stephanie M.; Mende, Martin; Grewal, Dhruv; … - In: Journal of retailing 98 (2022) 2, pp. 199-208
Persistent link: https://www.econbiz.de/10013364276