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Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana; Huang, Yanliu - In: Journal of business research : JBR 170 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
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Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu - In: The journal of services marketing 36 (2022) 8, pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
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Self-service operations at retail stores : the role of inter-customer interactions
Li, Mei; Choi, Thomas Y.; Rabinovich, Elliot; Crawford, … - In: Production and operations management : an international … 22 (2013) 4, pp. 888-914
Persistent link: https://www.econbiz.de/10009791631
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Why do customers use self-service information technologies in retail?
Kallweit, Katrin; Spreer, Philipp; Toporowski, Waldemar - In: Journal of retailing and consumer services 21 (2014) 3, pp. 268-276
Persistent link: https://www.econbiz.de/10010348759
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Kundenzufriedenheit mit Selbstbedienungskassen im Handel : Der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien
Boslau, Madlen - 2009
Problemstellung -- Der Checkout im Handel -- Begriffliche Abgrenzung und Einordnung der Kundenzufriedenheit … -- Bisherige Untersuchungen zum Einfluss von Selbstbedienungskassen auf das Konsumentenverhalten -- Verhaltenswissenschaftliche … Theorien zur Erklärung der Kundenzufriedenheit mit neuen Technologien -- Anwendbarkeit der verhaltenswissenschaftlichen …
Persistent link: https://www.econbiz.de/10014015013
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Kundenzufriedenheit mit Selbstbedienungskassen im Handel : der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien
Boslau, Madlen - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003879294
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The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Fernandes, Teresa; Pedroso, Rui - In: Service business 11 (2017) 1, pp. 69-92
Persistent link: https://www.econbiz.de/10011722450
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Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions
Lee, Hyun-Joo - In: Journal of research in interactive marketing : … 11 (2017) 3, pp. 214-231
Persistent link: https://www.econbiz.de/10011779137
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Customer perceived value towards convenience stores in Malaysia : the influence on customer satisfaction, loyalty & retention
Animashaun, Abdulrauf; Tunkarimu, Tarila Iman; Omkar Dastane - In: Journal of marketing and consumer behaviour in emerging … (2016) 2, pp. 4-27
Numerous researchers have centred their attention on Customer Perceived Value towards brands but only a few have focussed on CPV towards convenience stores. The main purpose of the research is to measure the CPV dimensions and identify which dimension infl uences customer satisfaction and as a...
Persistent link: https://www.econbiz.de/10012116504
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Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102
Persistent link: https://www.econbiz.de/10011388091