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Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas - 1998
Persistent link: https://www.econbiz.de/10000674496
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Collaborative Browsing für internetbasierte Service- und Supportprozesse
Lassmann, Andreas - 2009
Persistent link: https://www.econbiz.de/10003902088
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The evolving portfolio of business-to-business e-services : service and channel innovation
Legner, Christine - In: E-commerce trends for organizational advancement : new …, (pp. 203-224). 2010
Persistent link: https://www.econbiz.de/10003918202
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Exploring service failure in a business-to-business context
Zhu, Xia; Zolkiewski, Judy - In: The journal of services marketing 29 (2015) 5, pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
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Wissensbasierte Gestaltung von Kundenbeziehungen durch Service, Logistik und E-Technologien : modellgestützte empirische Untersuchung
Faust, Peter - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002051132
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Electronic Customer Care : die Anbieter-Kunden-Beziehung im Informationszeitalter ; mit 13 Tabellen
Muther, Andreas - 2001 - 3., überarb. Aufl.
Persistent link: https://www.econbiz.de/10001550542
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Electronic customer care : die Anbieter-Kunden-Beziehung im Informationszeitalter ; mit 12 Tabellen
Muther, Andreas - 2000 - 2., überarb. Aufl.
Persistent link: https://www.econbiz.de/10001447272
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From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine; Wagner, Ralf - In: The journal of business & industrial marketing 37 (2022) 3, pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study in this...
Persistent link: https://www.econbiz.de/10013287888