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Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data

Yang, Yefei; Zhang, Xiaofei; Lee, Peter K. C. - In: International journal of production economics 207 (2019), pp. 70-80

Persistent link: https://www.econbiz.de/10011957685

The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable

Lin, Wen-Bao; Ku, Tsung-Yu - In: International journal of electronic business 12 (2015) 3, pp. 215-241

Persistent link: https://www.econbiz.de/10011538213

Antecedents of customer loyalty : study from the Indonesia's largest e-commerce

Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293

Persistent link: https://www.econbiz.de/10012671389

Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study

Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102

Persistent link: https://www.econbiz.de/10012695828

Impact of service quality on consumer perception with reference to multi e-retailers

Malik, Garima; Oberoi, Manpreet Kaur - In: Global journal of business management : GJBM 10 (2016) 2, pp. 55-70

Persistent link: https://www.econbiz.de/10011664326

The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

Examining customers' perception of electronic shopping mall's e-service quality

Li, Xin Tong; Abdul Rahman; Connie, Gan; Osman, Zahir - In: International journal of services, economics and management 11 (2020) 4, pp. 329-346

Persistent link: https://www.econbiz.de/10012522624

Design of Online Healthcare Platforms : Motivating Doctors and Benefiting Patients

Wang, Qiyuan; Weinberg, Charles; Wu, Chunhua - 2021

Online health has emerged as a critical component of the healthcare system. This paper empirically investigates how online health platforms create value for patients and doctors and explore how market designs influence value creation. We develop a structural demand and supply model for an online...

Persistent link: https://www.econbiz.de/10013313965

Using a multicriteria approach to identify factors that influence e-tailing service quality

Freitas, André Luís Policani; Santos, Ana Carla de … - In: International journal of electronic marketing and … 10 (2019) 1, pp. 1-25

Persistent link: https://www.econbiz.de/10012036978

The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh

Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33

The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...

Persistent link: https://www.econbiz.de/10012628370

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