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Incorporating the dual customer roles in e-service design
Xue, Mei (contributor); Harker, Patrick T. (contributor);  … - 2003 - [Elektronische Ressource], rev
Persistent link: https://www.econbiz.de/10001754479
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Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel; Lowry, Paul Benjamin; Almutairi, Laila - In: Journal of global information management : an official … 23 (2015) 3, pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty
Pearson, Ann; Tadisina, Suresh; Griffin, Chris - In: Information systems management 29 (2012) 3, pp. 201-215
Persistent link: https://www.econbiz.de/10009687978
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Exploring service quality dimensions in B2b e-marketplaces
Soledad, Janita, M.; Javier, Miranda, F. - In: Journal of electronic commerce research : JECR 14 (2013) 4, pp. 363-386
Persistent link: https://www.econbiz.de/10010232541
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Assessing the quality of a decision support E-service
Springer, Mark; Tyran, Craig; Ross, Steve - In: International journal of e-business research : an … 9 (2013) 2, pp. 61-80
Persistent link: https://www.econbiz.de/10009793129
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An examination of the online service-profit chain
Bressolles, Grégory; Durrieu, Francois; Deans, Kenneth R. - In: International journal of retail & distribution management 43 (2015) 8, pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
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STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali; Madan, Sushila - In: International journal of business information systems : … 20 (2015) 2, pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601