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A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews

Rodríguez-Díaz, Manuel; Espino Rodríguez, Tomás F.; … - In: Tourism economics : the business and finance of tourism … 21 (2015) 6, pp. 1273-1294

Persistent link: https://www.econbiz.de/10011443637

Describing the relationships between tourist satisfaction and destination loyalty in a segmented and digitalized market

Neuts, Bart; Romão, João; Leeuwen, Eveline S. van - 2013

As a result of advances in ICT-services, transportation, and local development, among others, an increasing number of destinations is competing to attract both national and international visitors. Globalisation requires destinations to increase their competitiveness or risk losing out on tourist...

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Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination

Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102

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Determinants of customer perceived online shopping logistics service quality value : an empirical study from China

Han, Yunxia; Xie, Guangying - In: International journal of logistics : research and … 22 (2019) 6, pp. 614-637

Persistent link: https://www.econbiz.de/10012203876

A QoS-sensitive model for e-commerce customer behavior

Ghavamipoor, Hoda; Galpayegani, S. Alireza Hashemi; … - In: Journal of research in interactive marketing : … 11 (2017) 4, pp. 380-397

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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception

Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615

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An examination of the online service-profit chain

Bressolles, Grégory; Durrieu, Francois; Deans, Kenneth R. - In: International journal of retail & distribution management 43 (2015) 8, pp. 727-751

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Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services : a comparative cross-country study

Qi, Jia-yin; Zhou, Yong-pin; Chen, Wen-jing; Qu, Qi-xing - In: Information technology and management 13 (2012) 4, pp. 281-296

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Offline to online shopping : shift in volition or escape from violation

Duggal, Ekta; Verma, Harsh Vardhan - In: Journal of Indian business research 14 (2022) 3, pp. 339-357

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Signaling service quality via website e-CRM features : more gains for smaller and lessr known hotels

Tian, Jenny; Wang, Sophia - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 211-245

Persistent link: https://www.econbiz.de/10011645609

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