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~subject:"Emotion"
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Subject
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Emotion
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,520
Dienstleistungsqualität
6,337
Consumer behaviour
5,725
Relationship marketing
5,611
Beziehungsmarketing
5,572
Konsumentenverhalten
5,566
customer satisfaction
1,295
Satisfaction
1,104
Customer service
1,074
Service innovation
1,045
Job satisfaction
1,027
Online-Handel
1,027
Arbeitszufriedenheit
1,025
Online retailing
1,024
Kundenservice
1,016
Qualitätsmanagement
945
Quality management
919
Urlaubsverhalten
879
Holiday behaviour
878
Dienstleistungssektor
847
Service industry
835
Electronic Commerce
834
E-commerce
815
Beschwerdemanagement
781
Complaint management
779
Dienstleistungsinnovation
750
Innovation
748
Vertrauen
720
Confidence
719
Einzelhandel
696
Retail trade
691
Tourism
687
Brand image
674
Hotel industry
672
Hotellerie
668
Markenimage
667
Tourismus
664
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Online availability
All
Undetermined
420
Free
103
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Article
723
Book / Working Paper
81
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Article in journal
696
Aufsatz in Zeitschrift
696
Aufsatz im Buch
25
Book section
25
Hochschulschrift
18
Graue Literatur
16
Non-commercial literature
16
Thesis
10
Arbeitspapier
8
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8
Conference paper
7
Konferenzbeitrag
7
Collection of articles of several authors
3
Sammelwerk
3
Collection of articles written by one author
2
Sammlung
2
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1
Bibliografie enthalten
1
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1
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1
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1
research-article
1
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Language
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English
786
German
19
Author
All
Han, Heesup
9
Barnes, Donald C.
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Hosany, Sameer
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Frese, Michael
4
Giardini, Angelo
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
Lee, Choong-Ki
4
Mattila, Anna S.
4
Miao, Li
4
Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Torres, Edwin N.
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Bagozzi, Richard P.
3
Baloglu, Seyhmus
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
3
Cobanoglu, Cihan
3
Du, Jiangang
3
Fan, Xiucheng
3
Folse, Judith Anne Garretson
3
Gremler, Dwayne D.
3
Guchait, Priyanko
3
Gustafsson, Anders
3
Ha Nam Khanh Giao
3
Herter, Márcia Maurer
3
Huan, Tzung-cheng
3
Hussein, Ananda Sabil
3
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Institution
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Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Technische Universität Dresden
1
Published in...
All
International journal of hospitality management
53
Journal of business research : JBR
27
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Tourism management : research, policies, practice
13
The service industries journal
12
Psychology & marketing
11
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Tourism review
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of service research
4
Journal of service theory and practice
4
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ECONIS (ZBW)
802
EconStor
1
Other ZBW resources
1
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1
Functional, emotional, and social benefits of new B2B services
Candi, Marina
;
Kahn, Kenneth B.
- In:
Industrial marketing management : the international …
57
(
2016
),
pp. 177-184
Persistent link: https://www.econbiz.de/10011549606
Saved in:
2
Design in the experience economy : using emotional design for service innovation
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann C. K. H.
- In:
Interdisciplinary approaches to product design, …
,
(pp. 111-135)
.
2012
Persistent link: https://www.econbiz.de/10009628429
Saved in:
3
How service-related factors affect the survival of B2T providers : a sentiment analysis approach
Jing, Ranzhe
;
Yu, Yang
;
Lin, Zhangxi
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10011341820
Saved in:
4
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
5
The impact of consumption emotions of standby customers on customer satisfaction : an empirical analysis from Chinese customers
Zhang, Bin
;
Xie, Qinghong
;
Fu, Xiaorong
;
Yang, Xiaomin
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10010205077
Saved in:
6
The consumer experience and the absorbing story
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Nordic journal of business : NJB
64
(
2015
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
Saved in:
7
Mediating effect of store attachment in formation of store emotions and patronage through art and culture sponsorship in retailing
Shin, Jong-Kuk
;
Park, Minsook
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10010438482
Saved in:
8
The impact of the emotional and functional component of the customer experience on the company-customer relationship in hedonic and utilitarian service contexts
Claeys, Christel
;
Roozen, Irene
- In:
Review of business and economic literature
58
(
2013
)
3
,
pp. 260-284
Persistent link: https://www.econbiz.de/10010409180
Saved in:
9
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
10
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
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