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Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of retailing and consumer services 60 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
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Emotional and altruistic values as drivers for a loyalty-based segementation in retailing : an approach to postrecession Spanish apparel consumers
Gallarza-Granizo, Martina G.; Gil Saura, Irene; … - In: Journal of relationship marketing : innovations & … 15 (2016) 3, pp. 200-217
Persistent link: https://www.econbiz.de/10011633633
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The effect of digital design in retail banking on customers’ commitment and loyalty : the mediating role of positive affect
Reydet, Sabine; Carsana, Laurence - In: Journal of retailing and consumer services 37 (2017), pp. 132-138
Persistent link: https://www.econbiz.de/10011729734
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Emotional appeal in recruitment advertising and applicant attraction : unpacking national cultural differences
Han, Jing; Ling, Juan - In: Journal of organizational behavior : OB ; the internat. … 37 (2016) 8, pp. 1202-1223
Persistent link: https://www.econbiz.de/10011568881
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Mood and social presence on consumer purchase behaviour in C2C E-commerce in Chinese culture
Zhang, Hanpeng; Lu, Yong; Shi, Xiaoli; Tang, Zongming; … - In: Electronic markets : the international journal on … 22 (2012) 3, pp. 143-154
Persistent link: https://www.econbiz.de/10009657261
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The effect of culture on the perception of product packaging : a multimethod cross-cultural study
Ploom, Kerli; Pentus, Kristian; Kuusik, Andres; … - In: Journal of international consumer marketing 32 (2020) 3, pp. 163-177
Persistent link: https://www.econbiz.de/10012259373
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Cultural antecedents to the normative, affective, and cognitive effects of domestic versus foreign purchase behavior
Conner, Suzanne L.; Reardon, James; Miller, Chip E.; … - In: Journal of business economics and management 18 (2017) 1, pp. 100-115
Persistent link: https://www.econbiz.de/10011721685
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Does culture affect sentiments expressed in cruise tours' eWOM?
Buzova, Daniela; Sanz Blas, Silvia; Cervera-Taulet, Amparo - In: The service industries journal 39 (2019) 2, pp. 154-173
Persistent link: https://www.econbiz.de/10012203259
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Online retailer reputation and consumer response : examining cross cultural differences
Kim, Jiyoung; Yang, Kiseol; Kim, Bu Yong - In: International journal of retail & distribution management 41 (2013) 9, pp. 688-705
Persistent link: https://www.econbiz.de/10009788895
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Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.; Russell-Bennett, Rebekah; … - In: European journal of marketing : EJM 48 (2014) 7/8, pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765