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~subject:"Emotion"
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Emotion
Consumer behaviour
83,222
Konsumentenverhalten
80,742
Relationship marketing
26,282
Beziehungsmarketing
25,608
Service quality
21,694
Dienstleistungsqualität
20,943
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Kundenzufriedenheit
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5,130
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4,928
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4,814
Brand
4,502
Markenartikel
4,486
Electronic Banking
4,264
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4,122
Marketingmanagement
4,062
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4,044
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3,728
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3,689
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3,624
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Septianto, Felix
29
Han, Heesup
24
Bagozzi, Richard P.
21
Kemp, Elyria
14
Mattila, Anna S.
14
Loureiro, Sandra Maria Correia
13
Phau, Ian
13
Pham, Michel T.
12
Prayag, Girish
12
Sarkar, Abhigyan
12
Ladhari, Riadh
10
Williams, Patti
10
Chebat, Jean-Charles
9
Prashar, Sanjeev
9
Antonetti, Paolo
8
Grappi, Silvia
8
Hanks, Lydia
8
Hosany, Sameer
8
Hyun, Sunghyup Sean
8
Jang, Soocheong
8
Junaid, Muhammad
8
Kidwell, Blair
8
McGraw, A. Peter
8
Medler-Liraz, Hana
8
Meyer, Frederik
8
Miao, Li
8
Orth, Ulrich R.
8
Yin, Dezhi
8
Zhang, Han
8
Ahn, Jiseon
7
Barnes, Donald C.
7
Becker, Roman
7
Bui, M̃y
7
Daschmann, Gregor
7
Espinoza Petersen, Francine
7
Folse, Judith Anne Garretson
7
Garg, Nitika
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Groth, Markus
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Huber, Frank
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Hussain, Khalid
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European Society for Opinion and Marketing Research
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Gesellschaft für Ökologische Kommunikation mbH
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GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
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Goethe-Universität Frankfurt am Main
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Haufe-Lexware GmbH & Co. KG
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Marketing Research Congress <44, 1991, Luxembourg>
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National Bureau of Economic Research
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NetLibrary, Inc
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OECD
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Peter Lang GmbH
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
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Taylor and Francis
1
Technische Universität Chemnitz
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Technische Universität Dresden
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Journal of business research : JBR
175
Journal of retailing and consumer services
138
International journal of hospitality management
122
Psychology & marketing
62
Journal of consumer research : JCR ; an interdisciplinary bimonthly
52
Tourism management : research, policies, practice
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
The journal of services marketing
41
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of hospitality marketing & management
39
Journal of travel and tourism marketing
39
The journal of brand management : an international journal
39
The service industries journal
37
European journal of marketing : EJM
34
International journal of contemporary hospitality management
34
The journal of product & brand management
33
International journal of consumer studies
31
Journal of marketing management : MM
28
Journal of marketing research : JMR
28
Marketing letters : a journal of research in marketing
28
Tourism management perspectives : TMP
25
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Journal of business ethics : JOBE
22
Journal of consumer behaviour : an international research review
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
International journal of advertising : the review of marketing communications
21
Journal of service research : JSR
21
Asia Pacific journal of marketing and logistics
19
Journal of promotion management : innovations in planning and applied research
19
Journal of the Academy of Marketing Science
19
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
18
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
Service business
17
The international review of retail, distribution and consumer research
17
Journal of behavioral decision making
16
Marketing intelligence & planning
16
The journal of consumer marketing
16
Cogent business & management
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ECONIS (ZBW)
3,861
Other ZBW resources
7
EconStor
5
USB Cologne (EcoSocSci)
1
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The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
2
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
3
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
4
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
5
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
6
Mechanics of engendering customer loyalty : a conceptual framework
Srivastava, Medha
;
Rai, Alok Kr.
- In:
IIMB management review
30
(
2018
)
3
,
pp. 207-218
Persistent link: https://www.econbiz.de/10012028972
Saved in:
7
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
8
The effect of experience quality on customer loyalty mediated by emotion : a study on ethnic restaurant consumers in Malang City
Chintia
;
Hussein, Ananda Sabil
;
Suryadi, Nanang
-
2022
Persistent link: https://www.econbiz.de/10013445159
Saved in:
9
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
10
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
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