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~subject:"Emotion"
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Securing delight and loyalty i...
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Emotion
Consumer behaviour
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Relationship marketing
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Mattila, Anna S.
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Journal of business research : JBR
174
Journal of retailing and consumer services
138
International journal of hospitality management
115
Psychology & marketing
62
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Tourism management : research, policies, practice
46
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
The journal of services marketing
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of travel and tourism marketing
39
The journal of brand management : an international journal
39
Journal of hospitality marketing & management
38
The service industries journal
37
European journal of marketing : EJM
34
International journal of contemporary hospitality management
34
The journal of product & brand management
33
International journal of consumer studies
31
Journal of marketing management : MM
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Journal of marketing research : JMR
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Marketing letters : a journal of research in marketing
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Tourism management perspectives : TMP
25
European journal of marketing
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of marketing communications
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Journal of business ethics : JOBE
22
Journal of consumer behaviour : an international research review
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
International journal of advertising : the review of marketing communications
21
Journal of service research : JSR
21
Asia Pacific journal of marketing and logistics
19
Journal of promotion management : innovations in planning and applied research
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Journal of the Academy of Marketing Science
19
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
18
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
Service business
17
Journal of behavioral decision making
16
Marketing intelligence & planning
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The international review of retail, distribution and consumer research
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The journal of consumer marketing
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Cogent business & management
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ECONIS (ZBW)
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EconStor
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1
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
2
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
3
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
4
Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
Saved in:
5
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
6
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
7
The quest for delightful experiences and profitable enterprises : how customer delight impacts financial performance
Torres, Edwin N.
;
Kizildag, Murat
;
Lee, Jongwon
- In:
Journal of service theory and practice
34
(
2024
)
5
,
pp. 738-764
Persistent link: https://www.econbiz.de/10015055449
Saved in:
8
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
9
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
10
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
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