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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683
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Talent analytics and customer performance : insights from the Indian banking sector
Maitri; Singhal, Samarth - In: International journal of process management and … 15 (2023) 4, pp. 507-523
Persistent link: https://www.econbiz.de/10014433421
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Relating strategic market orientation and market performance : role of customer value types
Sahi, Gurjeet Kaur; Gupta, Mahesh Chander; Lonial, … - In: Journal of strategic marketing 26 (2018) 4, pp. 318-338
Persistent link: https://www.econbiz.de/10011903313
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Der Zusammenhang zwischen Kundennähe, Kundenzufriedenheit und Kundenbindung sowie deren Erfolgswirkungen
Krafft, Manfred; Götz, Oliver - In: Grundlagen des CRM : Strategie, Geschäftsprozesse und …, (pp. 213-246). 2011
Persistent link: https://www.econbiz.de/10008857601
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Kundenorientierte Unternehmensführung als Managementherausforderung
Greve, Goetz - In: Kundenorientierte Unternehmensführung : Konzept und …, (pp. 3-32). 2010
Persistent link: https://www.econbiz.de/10003981023
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Impact of business relationship functions on relationship quality and buyer's performance
Song, Yongtao; Su, Qin; Liu, Qiang; Wang, Tieshan - In: The journal of business & industrial marketing 27 (2012) 4, pp. 286-298
Persistent link: https://www.econbiz.de/10009559261
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Customer retention : a source of value for serial acquirers
Degbey, William Y. - In: Industrial marketing management : the international … 46 (2015), pp. 11-23
Persistent link: https://www.econbiz.de/10011286983
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Overcoming the "recency trap" in customer relationship management
Neslin, Scott A.; Taylor, Gail Ayala; Grantham, Kimberly D. - In: Journal of the Academy of Marketing Science 41 (2013) 3, pp. 320-337
Persistent link: https://www.econbiz.de/10009747845
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Does customer analysis affect firm performance? : quantitative evidence from the Polish insurance market
Tomczyk, Przemysłam; Doligalski, Tymoteusz; Zaborek, Piotr - In: Journal of business research : JBR 69 (2016) 9, pp. 3652-3658
Persistent link: https://www.econbiz.de/10011515214
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Understanding the drivers of corporate performance and customer value
Paladino, Angela - In: Performance measurement and management control : …, (pp. 131-155). 2006
Persistent link: https://www.econbiz.de/10003389584