Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer … loyalty and gain financial stability. A dearth of studies on customer loyalty and financial performance of Islamic Banks … motivated the authors to examine the relationship between customer loyalty and financial performance. The study also explores …
