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~subject:"Gesundheitswesen"
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EVALUATING THE IMPACT OF BANKI...
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Gesundheitswesen
Service quality
21,629
Dienstleistungsqualität
20,712
Customer satisfaction
15,449
Kundenzufriedenheit
13,793
Consumer behaviour
9,245
Konsumentenverhalten
8,968
Relationship marketing
7,235
Beziehungsmarketing
7,154
Perception
5,868
Wahrnehmung
5,181
Qualitätsmanagement
2,800
Quality management
2,753
Wirtschaftsprüfung
2,498
Financial audit
2,496
USA
2,012
United States
1,981
Krankenhaus
1,907
Hospital
1,902
Deutschland
1,879
Germany
1,843
Theorie
1,764
Theory
1,764
Health care
1,635
Gesundheitsversorgung
1,594
Customer service
1,490
Online retailing
1,409
Online-Handel
1,409
Kundenservice
1,385
Product quality
1,369
Produktqualität
1,349
Satisfaction
1,331
Job satisfaction
1,295
customer satisfaction
1,294
Arbeitszufriedenheit
1,289
Health care system
1,271
Emotion
1,195
service quality
1,188
Brand image
1,174
Electronic Commerce
1,168
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571
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343
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9
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5
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3
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3
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3
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3
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2
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2
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2
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2
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1
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1
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1
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1
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1
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English
1,232
German
54
Danish
2
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1
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Propper, Carol
23
Gaynor, Martin
20
Siciliani, Luigi
14
Cutler, David M.
11
Huckman, Robert S.
11
Gravelle, Hugh
10
Frank, Richard G.
9
Laudicella, Mauro
8
Sutton, Matt
8
Hopp, Wallace J.
7
Kolstad, Jonathan
6
Landrum, Mary Beth
6
McColl-Kennedy, Janet R.
6
Palumbo, Rocco
6
Pfannstiel, Mario A.
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
Antony, Jiju
5
Callen, Michael
5
Chandrasekaran, Aravind
5
Cudney, Elizabeth A.
5
Fichera, Eleonora
5
Fredendall, Lawrence D.
5
Islam, Shahidul
5
Le Nguyen Hau
5
Lee, Donhee
5
Mullen, Kathleen J.
5
Osei-Frimpong, Kofi
5
Rosenthal, Meredith B.
5
Shapira, Gil
5
Taylor, Lowell J.
5
Tucker, Anita L.
5
Votruba, Mark
5
Barros, Pedro Pita
4
Basu, Anirban
4
Chalkley, Martin
4
D'Souza, Sunil
4
Danaher, Tracey S.
4
Doyle, Joseph J.
4
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18
OECD
13
IGI Global
5
World Bank Group
5
World Bank
4
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Weltbank
2
Boston Consulting Group
1
CRC Press.
1
Centre for Economic Policy Research
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Edward Elgar Publishing
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Ministry of Health
1
Health Quality & Safety Commission New Zealand
1
Institut für Qualität und Wirtschaftlichkeit im Gesundheitswesen
1
Institute of Economic Affairs <London>
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Growth Centre <London>
1
International Healthcare Industry Research
1
Nordic Council of Ministers
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
Taylor and Francis.
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
University of Southampton / Department of Economics
1
Verein für Socialpolitik / Gesundheitsökonomischer Ausschuss
1
Verlag Dr. Kovač
1
W. Kohlhammer GmbH
1
Weltbankgruppe
1
Weltwirtschaftsforum
1
Zukunftsinitiative Rheinland-Pfalz
1
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Journal of health organization and management
29
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Quality management journal : QMJ
15
Health marketing quarterly
14
Journal of service management
13
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
12
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
World Bank E-Library Archive
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
Service business
8
The European journal of health economics : HEPAC ; health economics in prevention and care
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
OECD Health Statistics
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
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ECONIS (ZBW)
1,288
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1
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
2
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
3
Quantitative comparison of measurements of urgent care service quality
Qin, Hong
;
Prybutok, Victor
;
Prybutok, Gayle
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
Saved in:
4
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
5
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
6
An empirical investigation on patients
perception
about service quality of corporate hospitals in Coimbatore, Tirupur and Erode Districts- Tamilnadu
Saravanan, S.
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
4
,
pp. 114-123
Persistent link: https://www.econbiz.de/10011292586
Saved in:
7
Validating service quality (
SERVQUAL
) in healthcare : measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
1
,
pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
Saved in:
8
"Community and health-care service quality in Kosovo" : "a confirmatory analytical approach"
Hoxha, Myesere Avdyl
- In:
Journal of enterprising communities : people and places …
17
(
2023
)
2
,
pp. 535-561
Persistent link: https://www.econbiz.de/10014339516
Saved in:
9
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
10
An application of quality function deployment and
SERVQUAL
approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
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