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Primary health care in South West Nigeria : evaluating service quality and patients" satisfaction

Adepoju, Omoseni O.; Opafunso, Zacheus; Ajayi, Modupe - In: African journal of science, technology, innovation & … 10 (2018) 1, pp. 13-19

Persistent link: https://www.econbiz.de/10012145363

Effective customer experience management in health-care sector of Nigeria : a conceptual model

Worlu, Rowland; Kehinde, Oladele Joseph; Borishade, … - In: International journal of pharmaceutical and healthcare … 10 (2016) 4, pp. 449-466

Persistent link: https://www.econbiz.de/10011643535

Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country

Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420

Persistent link: https://www.econbiz.de/10013361610

Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality

Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica 37 (2016) 2, pp. 245-280

Persistent link: https://www.econbiz.de/10012284631

Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions

Anabila, Peter; Anome, Janet; Kumi, Desmond Kwadjo - In: Total quality management & business excellence 31 (2020) 9, pp. 1009-1021

Persistent link: https://www.econbiz.de/10012256681

Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality

Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica (2016) 2, pp. 245-280

Persistent link: https://www.econbiz.de/10011626526

Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece

Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505

Persistent link: https://www.econbiz.de/10011988637

Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017

The application of Kano model in the healthcare industry : a systematic literature review

Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681

Persistent link: https://www.econbiz.de/10012199777

Dynamic customer value cocreation in healthcare

Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193

Persistent link: https://www.econbiz.de/10014580413

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