Similar Search Results

Key determinants of service quality in retail banking

Tsoukatos, Evangelos; Mastrojianni, Evmorfia - In: EuroMed journal of business 5 (2010) 1, pp. 85-100

Persistent link: https://www.econbiz.de/10003984683

Key determinants of service quality in retail banking

Tsoukatos, Evangelos; Mastrojianni, Evmorfia - In: EuroMed Journal of Business 5 (2010) 1, pp. 85-100

Purpose – The purpose of this study is to build a retail‐banking specific quality scale and, through its examination and comparison with the SERVQUAL and BSQ metrics that are currently used in banking, to deepen understanding of quality determinants in the industry. Furthermore, the study is...

Persistent link: https://www.econbiz.de/10014729660

Applying importance-performance analysis to asses service delivery performance : evidence from Greek insurance

Tsoukatos, Evangelos - In: EuroMed journal of business 3 (2008) 2, pp. 144-162

Persistent link: https://www.econbiz.de/10003930240

Gender and cultural idiosyncrasies of perceived entrepreneurial personality traits : an empirical study in Greece

Tsoukatos, Evangelos - In: Innovative business practices : prevailing a turbulent era, (pp. 317-341). 2013

Persistent link: https://www.econbiz.de/10011563780

Perceptions of entrepreneurial personality traits : evidence from Greece

Tsoukatos, Evangelos - In: World review of entrepreneurship, management and … 10 (2014) 2/3, pp. 179-196

Persistent link: https://www.econbiz.de/10010393499

Effects of satisfaction on service loyalty dimensions

Tsoukatos, Evangelos; Koulentaki, Maria - In: World review of entrepreneurship, management and … 9 (2013) 2, pp. 276-290

Persistent link: https://www.econbiz.de/10009727218

On the relationships between logistics service deliverables, customer satisfaction and loyalty in industrial supply chains

Giovanis, Apostolos N.; Tsoukatos, Evangelos - In: Journal for international business and entrepreneurship … 7 (2013) 1, pp. 63-80

Persistent link: https://www.econbiz.de/10009727958

Determinants of Customers’ Perceptions of Electronic Services : An Analysis in the Greek Banking Industry

Tsoukatos, Evangelos - 2014

Persistent link: https://www.econbiz.de/10013070442

A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model

Tsoukatos, Evangelos; Koulentaki, Maria - In: Global business & economics review 13 (2011) 3/4, pp. 222-239

Persistent link: https://www.econbiz.de/10009349957

The impact of R&D and information technology on innovation performance of Greek SMEs

Tsoukatos, Evangelos; Psimarni-Voulgaris, Fotini; … - In: Global business & economics review 19 (2017) 5, pp. 521-535

Persistent link: https://www.econbiz.de/10011807067