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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece

Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505

Persistent link: https://www.econbiz.de/10011988637

Correlation between attributes concerning social media marketing and private healthcare sector

Sharma, Vaishali; Gupta, Mahima - In: Manthan : journal of commerce and management 6 (2019) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10012139469

An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction

Kumar, Pradeep; Bera, Sasadhar; Chakraborty, Shibashish - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 35-54

Persistent link: https://www.econbiz.de/10011888095

Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain

Salge, Torsten Oliver; Antons, David; Cichy, Patrick; … - In: Health care management review : HCM review 43 (2018) 2, pp. 126-137

Persistent link: https://www.econbiz.de/10011845638

Patients' satisfaction with the NHS : a novel indicator for Portugal

Santos, Eleonora; Khan, Shahed - 2018

This paper analyzes the impact of service quality on patients' satisfaction with the Portuguese National Health Service … patients' satisfaction, introducing some subjectivity on the analysis since the concept of satisfaction is, itself, debatable …

Persistent link: https://www.econbiz.de/10011932577

The Antecedes of Service Quality and Patients’ Satisfaction Equally Drive Patients’ Loyalty in Private Healthcare Delivery : Thinking the Future

Bentum-Micah, Geoffrey - 2020

varied studies into the examination of patients' comparative and varied views with regards to private healthcare providers … service delivery. This study objectively focused on the hospital's service quality, and patients' satisfaction as a predictor … private healthcare delivery setting. A total of 562 patients recruited, participated in a cross-sectional survey with a …

Persistent link: https://www.econbiz.de/10012831095

Six Sigma applied to reduce patients' waiting time in a cancer pharmacy

Arafeh, Mazen; Barghash, Mahmoud A.; Sallam, Eman; … - In: International journal of six sigma and competitive … 8 (2013/14) 2, pp. 105-124

Persistent link: https://www.econbiz.de/10010490561

Patient experience and hospital profitability : is there a link?

Richter, Jason P.; Muhlestein, David B. - In: Health care management review : HCM review 42 (2017) 3, pp. 247-257

Persistent link: https://www.econbiz.de/10011717201

The role of professional communities in governing patient safety

Turner, Simon; Ramsay, Angus; Fulop, Naomi - In: Journal of health organization and management 27 (2013) 4, pp. 527-543

Persistent link: https://www.econbiz.de/10009790320

Learning from patients : the impact of using patients' narratives on patient experience scores

Nembhard, Ingrid M.; Matta, Sasmira; Shaller, Dale; … - In: Health care management review : HCM review 49 (2024) 1, pp. 2-13

Persistent link: https://www.econbiz.de/10014455355

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