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~subject:"Health care"
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EVALUATING THE IMPACT OF BANKI...
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Health care
Service quality
20,656
Dienstleistungsqualität
20,474
Customer satisfaction
13,762
Kundenzufriedenheit
13,557
Consumer behaviour
8,798
Konsumentenverhalten
8,794
Relationship marketing
7,019
Beziehungsmarketing
7,016
Perception
5,356
Wahrnehmung
5,133
Qualitätsmanagement
2,765
Quality management
2,680
Wirtschaftsprüfung
2,460
Financial audit
2,458
USA
1,975
United States
1,969
Krankenhaus
1,877
Hospital
1,870
Deutschland
1,868
Germany
1,823
Theorie
1,750
Theory
1,748
Gesundheitsversorgung
1,567
Customer service
1,377
Kundenservice
1,369
Online retailing
1,366
Online-Handel
1,366
Product quality
1,331
Produktqualität
1,329
Gesundheitswesen
1,269
Arbeitszufriedenheit
1,264
customer satisfaction
1,255
Health care system
1,253
Job satisfaction
1,252
Satisfaction
1,223
Emotion
1,169
service quality
1,160
Dienstleistungssektor
1,150
Service industry
1,147
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430
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11
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3
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1,511
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64
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Siciliani, Luigi
21
Straume, Odd Rune
15
Brekke, Kurt R.
10
Gravelle, Hugh
9
Levaggi, Rosella
8
McColl-Kennedy, Janet R.
8
Saghafian, Soroush
8
Antony, Jiju
7
Gutacker, Nils
7
Hopp, Wallace J.
7
Horwitz, Jill R.
7
Brekke, Kurt Richard
6
Cudney, Elizabeth A.
6
Das, Jishnu
6
McFadden, Kathleen L.
6
Nichols, Austin
6
Palumbo, Rocco
6
Avdic, Daniel
5
Boone, Jan
5
Brosig-Koch, Jeannette
5
Chakraborty, Subhajit
5
Chandrasekaran, Aravind
5
Frakes, Michael
5
Fredendall, Lawrence D.
5
Geissler, Alexander
5
Ginja, Rita
5
Jena, Anupam B.
5
Kairies-Schwarz, Nadja
5
Le Nguyen Hau
5
Osei-Frimpong, Kofi
5
Russell, Roberta S.
5
Schottmüller, Christoph
5
Singer, Sara J.
5
Tucker, Anita L.
5
Willage, Barton
5
Willén, Alexander
5
Wübker, Ansgar
5
Bartram, Timothy
4
Berta, Paolo
4
Chalkley, Martin
4
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World Bank Group
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2
Department of Health, Education, and Welfare
2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Taylor and Francis.
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
American Society for Quality
1
Boston Consulting Group
1
CRC Press.
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Quality & Safety Commission New Zealand
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
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Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
Nomos Verlagsgesellschaft
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
W. Kohlhammer GmbH
1
Weltgesundheitsorganisation
1
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Health care management review : HCM review
55
Journal of health organization and management
39
Health marketing quarterly
31
The TQM journal : the international review of organizational improvement
24
Quality management journal : QMJ
21
Journal of health economics
19
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
International journal of hospitality management
15
Technological forecasting & social change : an international journal
15
The service industries journal
15
IMF Staff Country Reports
14
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
International journal of quality & reliability management
12
Journal of business research : JBR
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of quality and service sciences
11
The European journal of health economics : HEPAC ; health economics in prevention and care
11
Journal of service management
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
Services marketing quarterly
9
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CHE research paper
7
Discussion paper / Centre for Economic Policy Research
7
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ECONIS (ZBW)
1,574
RePEc
16
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1
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1
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
2
Quantitative comparison of measurements of urgent care service quality
Qin, Hong
;
Prybutok, Victor
;
Prybutok, Gayle
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
Saved in:
3
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
4
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
5
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
6
Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
7
An empirical investigation on patients
perception
about service quality of corporate hospitals in Coimbatore, Tirupur and Erode Districts- Tamilnadu
Saravanan, S.
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
4
,
pp. 114-123
Persistent link: https://www.econbiz.de/10011292586
Saved in:
8
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
9
Element of marketing :
SERVQUAL
toward patient
loyalty
in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
10
Validating service quality (
SERVQUAL
) in healthcare : measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
1
,
pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
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