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~subject:"Health care"
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Health care
Messung
22,357
Measurement
21,655
Gesundheitswesen
20,994
Service quality
20,654
Dienstleistungsqualität
20,638
Health care system
18,429
Gesundheitsversorgung
15,420
Customer satisfaction
13,758
Kundenzufriedenheit
13,622
Krankenhaus
13,143
Hospital
11,895
Theorie
9,329
Theory
9,156
Konsumentenverhalten
8,344
Consumer behaviour
8,320
USA
7,862
United States
7,449
Deutschland
7,367
Beziehungsmarketing
7,046
Relationship marketing
7,020
Germany
6,376
Gesundheitspolitik
5,274
Health policy
4,846
Gesundheitsvorsorge
4,573
Preventive care
4,299
Gesundheit
3,622
Health
3,597
Qualitätsmanagement
3,582
Welt
3,510
Armut
3,456
World
3,436
Gesundheitskosten
3,421
Quality management
3,385
Poverty
3,382
Health care costs
3,357
Schätzung
2,723
Estimation
2,634
Großbritannien
2,630
Wirtschaftsprüfung
2,501
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5,053
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4,607
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7,894
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7,739
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65
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5
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1,190
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482
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311
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261
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217
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217
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175
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149
Fallstudie
149
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142
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85
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81
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81
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78
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55
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55
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48
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42
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31
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Siciliani, Luigi
66
Cutler, David M.
39
Chandra, Amitabh
35
Gravelle, Hugh
34
Gruber, Jonathan
31
O'Donnell, Owen
31
Straume, Odd Rune
30
Levaggi, Rosella
29
Das, Jishnu
28
Wille, Eberhard
26
Newhouse, Joseph P.
25
Van Doorslaer, Eddy
25
Wagstaff, Adam
25
Costa-Font, Joan
24
Skinner, Jonathan
22
Miguel, Edward
21
Sood, Neeraj
21
Zweifel, Peter
21
Dranove, David
20
Propper, Carol
20
Wasem, Jürgen
20
Wübker, Ansgar
20
Busse, Reinhard
19
Jones, Andrew M.
19
Kuhn, Michael
19
McClellan, Mark B.
19
Sutton, Matt
19
Augurzky, Boris
18
Bredenkamp, Caryn
18
Fronstin, Paul
18
Gertler, Paul J.
18
Henke, Klaus-Dirk
18
Pfannstiel, Mario A.
18
Somanathan, Aparnaa
18
Street, Andrew
18
Brekke, Kurt R.
17
Finkelstein, Amy
17
Kessler, Daniel P.
17
Ugolini, Cristina
17
Beivers, Andreas
16
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National Bureau of Economic Research
274
OECD
236
International Monetary Fund (IMF)
230
International Monetary Fund
205
European Observatory on Health Systems and Policies
113
World Bank
64
IGI Global
51
Europäische Kommission / Generaldirektion Beschäftigung, Soziales und Integration / Directorate Social Rights and Inclusion / Unit Disability and Inclusion
27
World Bank Group
24
Springer Fachmedien Wiesbaden
20
United States / Congress / Senate / Special Committee on Aging / Subcommittee on Health of the Elderly
17
United States / Congress / Senate / Special Committee on Aging / Subcommittee on Long-Term Care
17
Weltbank
17
Weltgesundheitsorganisation
13
Europäische Kommission
11
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
11
Verlag Dr. Kovač
10
Taylor and Francis.
9
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
7
Weltwirtschaftsforum
7
Université Paris-Dauphine (Paris IX)
6
Asian Development Bank
5
European Foundation for the Improvement of Living and Working Conditions
5
Hogrefe Verlag
5
Malaysia / Jabatan Perangkaan
5
Nomos Verlagsgesellschaft
5
Organisation for Economic Co-operation and Development
5
Pan-American Health Organization
5
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
5
Wissenschaftliches Institut der AOK
5
Barmer Institut für Gesundheitssystemforschung
4
Centre for the Study of African Economies
4
Cornell University / Cornell Food and Nutrition Policy Program
4
Edward Elgar Publishing
4
Fraser Institute
4
International Forum Gastein
4
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
4
W. Kohlhammer GmbH
4
medhochzwei Verlag GmbH
4
American Enterprise Institute for Public Policy Research
3
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NBER working paper series
271
IMF Staff Country Reports
203
Journal of health organization and management
203
Working paper / National Bureau of Economic Research, Inc.
201
NBER Working Paper
199
Journal of health economics
194
Health economics
169
Health care management review : HCM review
166
The European journal of health economics : HEPAC ; health economics in prevention and care
152
Health economics review
119
State of Health in the EU
115
Discussion paper series / IZA
109
Health care management science
107
European journal of operational research : EJOR
101
Technological forecasting & social change : an international journal
72
Health marketing quarterly
71
Management science : journal of the Institute for Operations Research and the Management Sciences
71
Socio-economic planning sciences : the international journal of public sector decision-making
69
SpringerLink / Bücher
67
Working paper
66
Health affairs : at the intersection of health, health care, and policy
65
World Bank E-Library Archive
63
The European journal of health economics
60
Policy research working paper : WPS
59
International journal of health care finance and economics
57
Journal of business research : JBR
55
International journal of production research
53
Manufacturing & service operations management : M & SOM
53
IZA Discussion Paper
50
Applied economics
48
Health care management science : a new journal serving the international health care management community
47
CESifo working papers
45
International journal of pharmaceutical and healthcare marketing : IJPHM
45
The TQM journal : the international review of organizational improvement
45
CHE research paper
44
Inquiry : a journal of health care organization, provision and financing
44
Journal of the Operational Research Society
43
International journal of health economics and management
40
Production and operations management : the flagship research journal of the Production and Operations Management Society
40
Omega : the international journal of management science
38
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ECONIS (ZBW)
15,290
RePEc
373
BASE
15
EconStor
15
ArchiDok
9
USB Cologne (business full texts)
1
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1
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
2
Validating service quality (SERVQUAL) in
healthcare
: measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
1
,
pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
Saved in:
3
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
4
Factors affecting patient satisfaction : an exploratory study for quality management in the
health-care
sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
5
Patient satisfaction with
healthcare
services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
6
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
7
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
8
Determinants of patient satifaction with
hospital
service quality in the context of Iranian health care market
Noorossana, Rassoul
;
Delshad, Adel Talaei
;
Nayebpour, …
- In:
International journal of operations and quantitative …
27
(
2021
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
Saved in:
9
Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini
;
Tanniru, Mohan
- In:
Information systems management
32
(
2015
)
3
,
pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
Saved in:
10
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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