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Service quality and its impact...
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Health care
India
97,888
Indien
91,027
Customer satisfaction
15,530
Kundenzufriedenheit
13,874
Consumer behaviour
7,893
Konsumentenverhalten
7,649
Service quality
7,250
Dienstleistungsqualität
7,027
Relationship marketing
6,015
Beziehungsmarketing
5,961
China
4,745
Wirtschaftswachstum
4,557
Economic growth
4,536
Bank
3,252
Entwicklung
3,088
Economic development
3,036
Industrie
2,808
Manufacturing industries
2,732
Patients
2,644
Wirkungsanalyse
2,644
Impact assessment
2,633
Auslandsinvestition
2,591
Foreign investment
2,578
Agriculture
2,494
Patienten
2,488
Theorie
2,488
Theory
2,485
Landwirtschaft
2,467
Schätzung
2,374
Estimation
2,365
Internationale Wirtschaftsbeziehungen
2,291
International economic relations
2,282
Globalization
2,129
Krankenhaus
2,127
Wirtschaftspolitik
2,120
Poverty
2,112
Women
2,094
Globalisierung
2,090
Hospital
2,085
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606
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Das, Jishnu
20
Das Gupta, Monica
10
Gruber, Jonathan
7
Hammer, Jeffrey S.
7
Chan, Carri W.
6
Dror, David M.
6
Friedman, Jed
6
Ghosh, Soumitra
6
Kandpal, Eeshani
6
Quan Hoang Vuong
6
Sauré, Antoine
6
Sautmann, Anja
6
Schaner, Simone
6
Antony, Jiju
5
Berta, Paolo
5
Boone, Jan
5
Brosig-Koch, Jeannette
5
Chakrabarti, Anindita
5
Chen, Xi
5
Douven, Rudy
5
Ganguly, Subhamoy
5
Ginja, Rita
5
Goli, Srinivas
5
Gravelle, Hugh
5
Guo, Xitong
5
Gupta, Indrani
5
Hammer, Jeffrey
5
Kaletski, Elizabeth
5
Liu, Nan
5
Mor, Nachiket
5
Palumbo, Rocco
5
Prakash, Nishith
5
Purohit, Brijesh C.
5
Russell, Roberta S.
5
Rösel, Felix
5
Schreyögg, Jonas
5
Siciliani, Luigi
5
Skipper, Niels
5
Van Parys, Jessica
5
Willage, Barton
5
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25
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4
World Bank
3
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <13., 2008, Berlin>
2
Institut für Gesundheits-System-Forschung
2
National Sample Survey Organisation
2
Academic Foundation <Delhi>
1
Asgard Verlagsservice GmbH
1
Centre for Management of Health Services <Ahmedabad>
1
Centre for Market and Public Organisation (CMPO), University of Bristol
1
Cornell University / Cornell Food and Nutrition Policy Program
1
De Gruyter Open
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Economic Policy Research Centre (EPRC)
1
Economics Research, World Bank Group
1
Fachhochschule Bonn-Rhein-Sieg
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Abteilung Wirtschafts- und Sozialpolitik
1
GCM Workshop <2016, Girīdīh>
1
Great Britain / Dept. of Health and Social Security
1
Great Britain / Ministry of Health
1
Great Britain / Scottish Office
1
Great Britain / Welsh Office
1
Health Services Board
1
IGI Global
1
Institute for Social and Economic Change
1
Institute for Studies in Industrial Development
1
Institute for Sustainable Development <Lucknow>
1
Institute of Public Enterprise <Hyderabad>
1
International Finance Corporation
1
International Monetary Fund
1
International Monetary Fund (IMF)
1
Kannur University
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
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1
Nomos Verlagsgesellschaft
1
Population Research Centre <Delhi>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Russell Sage Foundation
1
Springer Fachmedien Wiesbaden
1
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Health care management review : HCM review
43
Journal of health organization and management
38
Health care management science
30
Health marketing quarterly
24
Journal of health economics
24
NBER working paper series
24
Health care management science : a new journal serving the international health care management community
23
European journal of operational research : EJOR
21
The European journal of health economics : HEPAC ; health economics in prevention and care
21
The TQM journal : the international review of organizational improvement
21
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Health economics review
16
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health economics
15
Production and operations management : an international journal of the Production and Operations Management Society
14
Quality management journal : QMJ
14
Working paper / National Bureau of Economic Research, Inc.
14
International journal of public sector management : IJPSM
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
13
Socio-economic planning sciences : the international journal of public sector decision-making
13
Working paper
13
NBER Working Paper
12
International journal of hospitality management
11
International journal of quality & reliability management
11
Discussion paper series / IZA
10
International journal of production research
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Policy research working paper : WPS
10
International journal of pharmaceutical and healthcare marketing
9
International journal of productivity and quality management : IJPQM
9
SpringerLink / Bücher
9
The service industries journal
9
Working paper / Institute for Social and Economic Change
9
Applied economics
8
International journal of quality and service sciences
8
Operations research
8
Technological forecasting & social change : an international journal
8
Total quality management & business excellence
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
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ECONIS (ZBW)
2,039
Other ZBW resources
64
RePEc
9
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1
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1
Patient satisfaction on hospital care services : a study with specific reference to beneficiaries of community-based health insurance schemes in
India
Sumathi G. N.
;
Elango, J.
;
Thenmozhi, M.
- In:
International journal of services and operations …
46
(
2023
)
4
,
pp. 560-583
Persistent link: https://www.econbiz.de/10015062956
Saved in:
2
The assessment of service quality in private
hospitals
in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
3
A five-senses perspective to quality in
hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
4
Patient experience and hospital profitability : is there a link?
Richter, Jason P.
;
Muhlestein, David B.
- In:
Health care management review : HCM review
42
(
2017
)
3
,
pp. 247-257
Persistent link: https://www.econbiz.de/10011717201
Saved in:
5
Exploring the impact of patient internet usage on patient-physician interaction, satisfaction and revisit intention : a comprehensive study
Kamboj, Preeti
;
Agrawal, Amit Kumar
;
Chatterjee, Sheshadri
- In:
International journal of law and management
66
(
2024
)
2
,
pp. 288-302
Persistent link: https://www.econbiz.de/10014477323
Saved in:
6
A conceptual framework of service quality in healthcare : perspectives of Indian
patients
and their attendants
Panchapakesan Padma
;
Rajendran, Chandrasekharan
;
Sai, …
- In:
Benchmarking : an international journal ; BIJ
16
(
2009
)
2
,
pp. 157-191
Persistent link: https://www.econbiz.de/10009525690
Saved in:
7
An empirical investigation to determine patient satisfaction factors at tertiary care
hospitals
in
India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
8
Healthcare service quality effect on patient satisfaction and behavioural intentions in corporate
hospitals
in
India
Jandavath, Rama Krishna Naik
;
Byram, Anand
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 48-74
Persistent link: https://www.econbiz.de/10011563854
Saved in:
9
Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty
hospitals
of North
India
Dogra, Ajay Kumar
;
Sharma, Sanjeev Kumar
- In:
International journal of management practice : IJMP
14
(
2021
)
3
,
pp. 368-385
Persistent link: https://www.econbiz.de/10012515119
Saved in:
10
Healthcare Costs, Choice of Providers and Patient Satisfaction : Survey Evidence from
India
Arora, Prateek
;
Singh, Nirvikar
;
Visaria, Abhijit
-
2021
highly developed state of
India
, Punjab. In particular, we examined the choice between government and private providers, as …
Persistent link: https://www.econbiz.de/10013215588
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