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Variability in health care services : the role of service employee flexibility

Vredenburg, Jessica; Bell, Simon J. - In: Australasian marketing journal 22 (2014) 3, pp. 168-178

Persistent link: https://www.econbiz.de/10010427975

Continuity of care as a customer service quality indicator in health sector

Rudawska, Iga - In: European research studies 24 (2021) 2B, pp. 266-275

Persistent link: https://www.econbiz.de/10012664215

Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

Persistent link: https://www.econbiz.de/10010511554

Examining the effects of patient characteristics and prior value needs on the patient-doctor encounter process in healthcare service delivery

Osei-Frimpong, Kofi - In: International journal of pharmaceutical and healthcare … 10 (2016) 2, pp. 192-213

Persistent link: https://www.econbiz.de/10011591748

The four Ps of patient experience : a new strategic framework informed by theory and practice

Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325

Persistent link: https://www.econbiz.de/10011979399

Customer Service Quality of Health Department in Malaysia

Nadarajan, Dineswary; Zeni, Noor Ain - 2020

This article investigates the factors that affect the customer service quality of the health department in Malaysia and measures the causes of variations through individual control charts. The effects of the health department’s internal processes, staff attitudes, training of staff, and...

Persistent link: https://www.econbiz.de/10014092576

Impacting communication in optometry : enhancing health-service experiences

Vom Lehn, Dirk; Allen, Peter M.; Webb, Helena; Evans, … - In: European journal of marketing 56 (2022) 9, pp. 2546-2557

Persistent link: https://www.econbiz.de/10013457371

Relational bonds, customer engagement, and service quality

Chang, Chia-Wen; Huang, Heng-Chiang; Wang, Shih-Ju; Lee, Han - In: The service industries journal 41 (2021) 5/6, pp. 330-354

Persistent link: https://www.econbiz.de/10012498577

Value co-creation in health care : a phenomenological examination of the doctor-patient encounter

Osei-Frimpong, Kofi; Owusu-Frimpong, Nana - In: Journal of nonprofit & public sector marketing 29 (2017) 4, pp. 365-384

Persistent link: https://www.econbiz.de/10011783973

Motivating customers to adhere to expert advice in professional services : a medical service context

Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58

Persistent link: https://www.econbiz.de/10010483440

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