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~subject:"Hotel industry"
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Hotel industry
Hotellerie
35
Tourism
35
Consumer behaviour
31
Konsumentenverhalten
30
Gastgewerbe
28
Hospitality industry
28
Tourismus
28
Customer satisfaction
26
Tourism industry
26
Tourismuswirtschaft
26
Hotels
23
Kundenzufriedenheit
22
Relationship marketing
21
Beziehungsmarketing
20
Holiday behaviour
19
Urlaubsverhalten
19
Dienstleistungsqualität
16
Service quality
16
Hospitality
15
Strategic management
14
Tourism marketing
13
Tourismusmarketing
13
Internet marketing
12
Online-Marketing
12
Strategisches Management
12
Bibliometrics
11
Bibliometrie
11
Emotion
10
Tourism research
10
Tourismusforschung
10
Social Web
9
Social web
9
Turkey
8
Viral marketing
8
Virales Marketing
8
Brand image
7
China
7
Corporate social responsibility
7
Customer delight
7
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research-article
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English
36
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Okumus, Fevzi
27
Torres, Edwin N.
9
Köseoglu, Mehmet Ali
8
Bilgihan, Anil
7
Chan, Eric S. W.
6
Chan, Wilco
4
Hua, Nan
3
Lehto, Xinran Y.
3
Nusair, Khaldoon
3
Altinay, Levent
2
Cobanoglu, Cihan
2
Dogan, Ismail Cagri
2
Fu, Xiaoxiao
2
Hon, Alice H. Y.
2
Ozturk, Ahmet Bulent
2
Putra, Eka Diraksa
2
Yazici, Senem
2
Yildiz, Mehmet
2
Zhang, Tingting
2
Zhao, Xinyuan
2
Adler, Howard
1
Altin, Mehmet
1
Barreda, Albert A.
1
Behnke, Carl
1
Berezina, Katerina
1
Chathoth, Prakash
1
Chen, Huei-Ju
1
Cheng, Xusen
1
D'Acunto, David
1
Dalli, Daniele
1
DÃaz-Fernández, M. Carmen
1
Fu, Shixuan
1
González RodrÃguez, MarÃa Rosario
1
González-RodrÃguez, M. Rosario
1
Guchait, Priyanko
1
Harrington, Robert James
1
Jiménez-Caballero, José Luis
1
Karatepe, Osman M.
1
Kline, Sheryl
1
Kwun, David Joon-wuk
1
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International journal of hospitality management
16
Journal of hospitality marketing & management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
Journal of organizational change management
2
Tourism review : the official journal of the AIEST
2
Consumer Behavior in Tourism and Hospitality
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Service business
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
35
Other ZBW resources
1
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1
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
3
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
4
One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
5
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
6
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
7
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
8
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
9
The impact of wearable devices on employee wellness programs : a study of hotel industry workers
Torres, Edwin N.
;
Zhang, Tingting
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012435893
Saved in:
10
Franchise partner selection decision making
Altinay, Levent
;
Okumus, Fevzi
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 929-946
Persistent link: https://www.econbiz.de/10003993306
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