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~subject:"Hotel industry"
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Hotel industry
Customer satisfaction
15,530
Kundenzufriedenheit
13,874
Service quality
6,474
Dienstleistungsqualität
6,286
Consumer behaviour
5,758
Relationship marketing
5,599
Konsumentenverhalten
5,596
Beziehungsmarketing
5,555
customer satisfaction
1,299
Satisfaction
1,129
Customer service
1,065
Arbeitszufriedenheit
1,063
Job satisfaction
1,062
Online retailing
1,031
Online-Handel
1,031
Kundenservice
1,008
Longitudinal analysis
935
Qualitätsmanagement
931
Quality management
906
Holiday behaviour
890
Urlaubsverhalten
890
Längsschnittanalyse
870
Electronic Commerce
830
Emotion
814
E-commerce
811
Beschwerdemanagement
784
Complaint management
784
Deutschland
761
Vertrauen
727
Confidence
726
Germany
703
Tourism
692
Retail trade
686
Einzelhandel
685
Brand image
684
Markenimage
677
Tourismus
670
Brand management
664
Hotellerie
661
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647
German
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Han, Heesup
24
Torres, Edwin N.
8
Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
6
Law, Chun Hung Roberts
6
Yu, Jongsik
6
Caber, Meltem
5
Cobanoglu, Cihan
5
Dedeoğlu, Bekir Bora
5
Kim, Woo Gon
5
Lee, Jin-soo
5
Sparks, Beverley
5
Xu, Xun
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Ariffin, Ahmad Azmi M.
4
Fu, Xiaoxiao
4
Hu, Feng
4
Jeong, Miyoung
4
Kim, Seongseop
4
Radojevic, Tijana
4
So, Kevin Kam Fung
4
Stanic, Nenad
4
Stanisic, Nemanja
4
Teichert, Thorsten
4
Al-Ansi, Amr
3
Assaker, Guy
3
Berezan, Orie
3
Bilgihan, Anil
3
Chen, Po-Ju
3
Chen, Xiaohong
3
Cheng, Mingming
3
Choi, Hyeyoon
3
Dabestani, Reza
3
Fong, Lawrence Hoc Nang
3
Fongsuwan, Wanno
3
Gille, Claudia
3
Jani, Dev
3
Karatepe, Osman M.
3
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International journal of hospitality management
125
International journal of contemporary hospitality management
49
Journal of hospitality marketing & management
46
Journal of travel and tourism marketing
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
Tourism management perspectives : TMP
11
Journal of hospitality and tourism insights
10
Journal of retailing and consumer services
9
International journal of leisure and tourism marketing : IJLTM
8
The service industries journal
6
Journal for global business advancement : JGBA
5
Journal of Islamic marketing
5
The journal of services marketing
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Tourism and hospitality research : THR
5
International journal of business and economics
4
International journal of services and operations management : IJSOM
4
International journal of services, economics and management
4
Tourism and hospitality research : the surrey quarterly review
4
Tourism review : the official journal of the AIEST
4
Administrative Sciences : open access journal
3
Economic research
3
Enlightening tourism : ET ; a pathmaking journal
3
International journal of productivity and quality management : IJPQM
3
Inventi impact: service sector
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business research : JBR
3
Journal of revenue and pricing management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The IUP journal of marketing management : IJMM
3
Total quality management & business excellence
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism economics : the business and finance of tourism and recreation
3
Advances in hospitality and leisure
2
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
2
Cogent business & management
2
Global business and finance review
2
International journal of applied management science
2
International journal of business innovation and research
2
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ECONIS (ZBW)
661
Other ZBW resources
3
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1
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Saved in:
2
How does perceived corporate social responsibility contribute to green consumer behavior of Chinese tourists : a hotel context
Su, LuJun
;
Swanson, Scott R.
;
Hsu, Maxwell
;
Chen, Xiaohong
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3157-3176
Persistent link: https://www.econbiz.de/10011804956
Saved in:
3
Is the individual or the organization the cause of hotel employees’ stress? : a longitudinal study on differences in role stress between subjects
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
33
(
2013
),
pp. 494-499
Persistent link: https://www.econbiz.de/10009746323
Saved in:
4
Gender and economic performance : evidence from the Spanish hotel industry
Marco Crespo, Rocío
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 981-989
Persistent link: https://www.econbiz.de/10009544266
Saved in:
5
How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei
;
Huang, Maijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
Saved in:
6
Relationship between the star and the hotel service guarantees of customer satisfaction
Aslinda Mohd Shahril
;
Yuhanis Abdul Aziz
;
Mohhidin Othman
; …
- In:
International journal of economics and finance
7
(
2015
)
4
,
pp. 82-88
Persistent link: https://www.econbiz.de/10010515843
Saved in:
7
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
8
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Saved in:
9
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
Saved in:
10
The effect of tangible and intangible service quality on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid
;
Trimetsoontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
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