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~subject:"Hotellerie"
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Hotellerie
Service quality
21,009
Dienstleistungsqualität
20,820
Customer satisfaction
15,528
Kundenzufriedenheit
13,871
Consumer behaviour
7,298
Konsumentenverhalten
7,136
Relationship marketing
6,907
Beziehungsmarketing
6,863
Qualitätsmanagement
2,791
Quality management
2,727
Wirtschaftsprüfung
2,490
Financial audit
2,488
Krankenhaus
1,922
Hospital
1,914
USA
1,718
United States
1,695
Health care
1,612
Gesundheitsversorgung
1,595
Customer service
1,447
Deutschland
1,405
Kundenservice
1,391
Germany
1,382
Theory
1,323
Theorie
1,321
Online retailing
1,298
Online-Handel
1,298
customer satisfaction
1,298
Product quality
1,294
Gesundheitswesen
1,284
Produktqualität
1,281
Health care system
1,269
Arbeitszufriedenheit
1,200
Job satisfaction
1,200
Dienstleistungssektor
1,170
Service industry
1,166
Satisfaction
1,142
Electronic Commerce
1,098
E-commerce
1,077
Hotel industry
1,045
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Online availability
All
Undetermined
528
Free
124
Type of publication
All
Article
946
Book / Working Paper
95
Type of publication (narrower categories)
All
Article in journal
897
Aufsatz in Zeitschrift
897
Aufsatz im Buch
49
Book section
49
Case study
13
Fallstudie
13
Hochschulschrift
9
Thesis
9
Conference paper
7
Graue Literatur
7
Konferenzbeitrag
7
Non-commercial literature
7
Arbeitspapier
5
Working Paper
5
Aufsatzsammlung
3
Bibliografie enthalten
3
Bibliography included
3
Collection of articles of several authors
1
Reprint
1
Sammelwerk
1
Systematic review
1
Übersichtsarbeit
1
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Language
All
English
1,010
German
29
French
1
Italian
1
Author
All
Han, Heesup
26
Law, Chun Hung Roberts
10
Karatepe, Osman M.
9
Kim, Woo Gon
9
Sparks, Beverley
9
Torres, Edwin N.
8
Kim, Jinkyung Jenny
7
Shahin, Arash
7
Cobanoglu, Cihan
6
Dabestani, Reza
6
Hyun, Sunghyup Sean
6
Qu, Hailin
6
So, Kevin Kam Fung
6
Yu, Jongsik
6
Ali, Faizan
5
Amin, Muslim
5
Caber, Meltem
5
Lee, Jin-soo
5
Mattila, Anna S.
5
Shirouyehzad, Hadi
5
Xu, Xun
5
Albayrak, Tahir
4
Ariffin, Ahmad Azmi M.
4
Assaker, Guy
4
Butters, R. Andrew
4
Daskin, Mustafa
4
Dedeoğlu, Bekir Bora
4
Fong, Lawrence Hoc Nang
4
Fu, Xiaoxiao
4
Gao, Baojun
4
Hu, Feng
4
Huan, Tzung-cheng
4
Hubbard, Thomas N.
4
Hung, Kam
4
Jeong, Miyoung
4
Kim, Seongseop
4
Lehto, Xinran Y.
4
Mao, Zhenxing
4
Noone, Breffni M.
4
Radojevic, Tijana
4
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National Bureau of Economic Research
2
Books on Demand GmbH <Norderstedt>
1
Great Britain / Dept. of Employment
1
United States / Bureau of the Census
1
University College London / Department of Economics
1
Published in...
All
International journal of hospitality management
190
International journal of contemporary hospitality management
67
Journal of hospitality marketing & management
59
Tourism management : research, policies, practice
51
Journal of travel and tourism marketing
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Tourism management perspectives : TMP
19
Journal of hospitality and tourism insights
16
The service industries journal
16
Tourism economics : the business and finance of tourism and recreation
13
Journal of retailing and consumer services
12
Tourism analysis : an interdisciplinary tourism & hospitality journal
12
International journal of leisure and tourism marketing : IJLTM
10
Tourism and hospitality research : the surrey quarterly review
7
Administrative Sciences : open access journal
6
Enlightening tourism : ET ; a pathmaking journal
6
Global business and finance review
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of business research : JBR
6
Journal of vacation marketing : an international journal
6
The Cornell hospitality quarterly
6
The journal of services marketing
6
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management : IJSOM
5
Journal of Islamic marketing
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Journal of vacation marketing
5
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism review : the official journal of the AIEST
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of business and economics
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of revenue and pricing management
4
Service business
4
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Source
All
ECONIS (ZBW)
1,041
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1
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1
The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya
;
Ooncharoen, Nantana
; …
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
Saved in:
2
Relationship between the star and the hotel service guarantees of customer satisfaction
Aslinda Mohd Shahril
;
Yuhanis Abdul Aziz
;
Mohhidin Othman
; …
- In:
International journal of economics and finance
7
(
2015
)
4
,
pp. 82-88
Persistent link: https://www.econbiz.de/10010515843
Saved in:
3
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
4
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Saved in:
5
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
Saved in:
6
The effect of tangible and intangible service quality on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid
;
Trimetsoontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
Saved in:
7
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
8
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
9
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
10
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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