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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China
Sun, Shaolong; Jiang, Fuxin; Feng, Gengzhong; Wang, Shouyang - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 382-406
Persistent link: https://www.econbiz.de/10012798197
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Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang; Singh, Smita; Olson, Eric D.; Jeong, EunHa - In: International journal of hospitality management 103 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
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How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan - In: Journal of global information management : an official … 28 (2020) 2, pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
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The effect of expecting to evaluate on quality and satisfaction evaluations
Ofir, Chezy; Simonson, Itamar - 1999
Persistent link: https://www.econbiz.de/10001453931
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An impact assessment of the COVID-19 pandemic on Japanese and US hotel stocks
Kanamura, Takashi - In: Financial innovation : FIN 9 (2023) 1, pp. 1-51
pandemic on hotel stock prices in Japan compared with the US, taking into account the role of stock markets. The first model is … negatively affects hotel stock prices regardless of whether they are in Japan or the US. We also observe a transition to a high …-volatility regime in hotel stock prices due to COVID-19 until around summer 2021 in both Japan and the US. These results suggest that …
Persistent link: https://www.econbiz.de/10014289130
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Retaining talented employees during COVID-19 pandemic : the leverage of hotel pandemic response strategies
El-Bayoumi Salem, Islam; Aideed, Hassan; Alhamar … - In: Tourism and hospitality research : THR 24 (2024) 2, pp. 187-202
Persistent link: https://www.econbiz.de/10014632097
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The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19
Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495090
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Impact of market orientation on customer performance and financial performance: findings from five-star hotels
Bilgin, Yusuf; Karakaş, Ayhan - In: Globalization, institutions and socio-economic …, (pp. 167-190). 2018
Persistent link: https://www.econbiz.de/10011972487