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The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19
Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495090
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Impact of market orientation on customer performance and financial performance: findings from five-star hotels
Bilgin, Yusuf; Karakaş, Ayhan - In: Globalization, institutions and socio-economic …, (pp. 167-190). 2018
Persistent link: https://www.econbiz.de/10011972487
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The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China
Sun, Shaolong; Jiang, Fuxin; Feng, Gengzhong; Wang, Shouyang - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 382-406
Persistent link: https://www.econbiz.de/10012798197
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil
Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14
Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...
Persistent link: https://www.econbiz.de/10014393346
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How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan - In: Journal of global information management : an official … 28 (2020) 2, pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
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The impact of customer engagement on customer happiness
Pipoli de Azambuja, Gina María; Rodriguez Peña, … - In: Journal of consumer behaviour 22 (2023) 4, pp. 1025-1041
Persistent link: https://www.econbiz.de/10014326295
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Economic impacts of the hotel industry : an input-output analysis
Kim, Hyojin; Kim, Byung-Gook - In: Tourism review : the official journal of the AIEST 70 (2015) 2, pp. 132-149
Persistent link: https://www.econbiz.de/10011400755
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Quantifying the economic impact of COVID-19 on the U.S. hotel industry : examination of hotel segments and operational structures
Ozdemir, Ozgur; Dogru, Tarik; Kizildag, Murat; Mody, … - In: Tourism management perspectives : TMP 39 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012631608
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An impact assessment of the COVID-19 pandemic on Japanese and US hotel stocks
Kanamura, Takashi - In: Financial innovation : FIN 9 (2023) 1, pp. 1-51
This study proposes two new regime-switching volatility models to empirically analyze the impact of the COVID-19 pandemic on hotel stock prices in Japan compared with the US, taking into account the role of stock markets. The first model is a direct impact model of COVID-19 on hotel stock...
Persistent link: https://www.econbiz.de/10014289130