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The cultural factors in global account management : the case of Indian buyers and German suppliers
Kadam, Nayan; Niersbach, Barbara; Ivens, Björn Sven - In: The journal of business & industrial marketing 38 (2023) 2, pp. 353-366
Persistent link: https://www.econbiz.de/10013539270
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Private banking performance and customer relationship management : an exploratory study comparing Switzerland and India
Kos Kalia, Olena - 2008
Persistent link: https://www.econbiz.de/10003759486
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Profitability and Asset Management of Public Sector Commercial Banks in India
Jagannarayan, Nandini; Jayachitra, T. A. - 2022
) were used as bank profitability indicators while capital adequacy ratio (CAR), bank size (TA, Total Asset) and non … non-performing loan and increases bank size to enhance financial performance. Keywords: Profitability performance, Returns …
Persistent link: https://www.econbiz.de/10013306338
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The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd; Adil, Mohd - In: International journal of productivity and quality … 32 (2021) 4, pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
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An assessment of loyalty of bank customers
Aggarwal, Rashmi - In: GITAM journal of management : a quarterly publication … 14 (2016) 2, pp. 79-87
Persistent link: https://www.econbiz.de/10011656294
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Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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Measuring customer experience towards bancassurance in an emerging market economy : empirical evidence from India
Amrutha, S.; Santhi, V. - In: International journal of process management and … 17 (2024) 3, pp. 378-392
Persistent link: https://www.econbiz.de/10015064771
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Determinants of bank selection in Delhi : a factor analysis
Rao, A. Sajeevan; Sharma, R. K. - In: Paradigm : the journal of Institute of Management Technology 12 (2008) 1, pp. 57-63
Persistent link: https://www.econbiz.de/10003762526
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Impact of data quality on customer relationship management systems
Sharma, Sarika; Goyal, D. P.; Mittal, Ravi Kant - In: Enterprise information systems and technology, (pp. 3-9). 2008
Persistent link: https://www.econbiz.de/10003764702
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Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Journal of entrepreneurship 18 (2009) 1, pp. 47-64
Persistent link: https://www.econbiz.de/10003862535