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Design of TSSFD technique and its application study in a traditional pump manufacturing company
Thirunavukkarasu, V.; Devadasan, S. R. - In: International journal of applied management science : IJAMS 14 (2022) 2, pp. 136-159
Persistent link: https://www.econbiz.de/10013252825
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Exploring the impact of product service quality on buyer commitment and loyalty in B to B relationships
Kim, Sung Hong; Kim, Jin Han; Lee, Won Jun - In: Journal of business-to-business marketing 25 (2018) 2, pp. 91-117
Persistent link: https://www.econbiz.de/10011873879
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Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis; Giovanis, Apostolos; Binioris, Spyridon - In: Journal of modelling in management 9 (2014) 2, pp. 215-237
Persistent link: https://www.econbiz.de/10010413644
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Customer satisfaction service match and service quality-based blockchain cloud manufacturing
Wang, Binni; Wang, Pong; Tu, Yiliu - In: International journal of production economics 240 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012629892
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New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
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Does the value manufacturers (brands) create translate into enhanced reputation? : a multi-sector examination of the value-satisfaction-loyalty-reputation chain
Tournois, Laurent - In: Journal of retailing and consumer services 26 (2015), pp. 83-96
Persistent link: https://www.econbiz.de/10011347839
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Integrating Kano's model into quality function deployment to facilitate decision analysis : a case study at a medium enterprise of export garment manufacturer in Bali
Oey, Elia; Gabriella, Eunike - In: International journal of productivity and quality … 29 (2020) 4, pp. 483-501
Persistent link: https://www.econbiz.de/10012200655
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Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam; Kaliyan, Mathiyazhagan; Saikouk, Tarik; … - In: Benchmarking : an international journal 30 (2023) 7, pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
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RFM customer analysis for product-oriented services and service business development : an interventionist case study of two machinery manufacturers
Stormi, Kati; Lindholm, Anni; Laine, Teemu Juhani; … - In: Journal of management & governance 24 (2020) 3, pp. 623-653
Persistent link: https://www.econbiz.de/10012299357
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The corporate culture's moderating effect on the logistics service quality and market flexibility relationship of Indonesian manufacturing companies
Suhartini; Hudayati, Ataina; Alsayegh, Maha Faisal; … - In: Contemporary economics 14 (2020) 4, pp. 501-512
The study attempted to assess the moderating role of corporate culture (CC) between the relationship of logistics (LQS) and market flexibility (MF) in Indonesian manufacturing context. Purposive sampling was used and data were collected from the 200 supply chain managers. Later, data subjected...
Persistent link: https://www.econbiz.de/10012422704