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~subject:"Informationstechnik"
~subject:"Service quality"
~subject:"Soziales Netzwerk"
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Informationstechnik
Service quality
Soziales Netzwerk
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
16,546
Consumer behaviour
15,579
Customer satisfaction
15,488
Konsumentenverhalten
15,384
Digitization
14,189
Kundenzufriedenheit
13,904
Dienstleistungsqualität
7,770
Online-Marketing
6,919
Internet marketing
6,797
Electronic Commerce
5,488
E-commerce
5,236
Deutschland
4,760
Germany
4,486
Brand management
4,031
Markenführung
4,024
Online-Handel
3,346
Online retailing
3,335
Innovation
3,288
Theorie
3,011
Theory
2,999
Viral marketing
2,938
Virales Marketing
2,938
Brand image
2,817
Markenimage
2,811
Marketingmanagement
2,783
Marketing management
2,752
Lieferantenmanagement
2,579
Supplier relationship management
2,576
Social network
2,438
Information technology
2,396
Internet
2,278
USA
2,223
Kundenmanagement
2,191
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Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Bruhn, Manfred
23
Prybutok, Victor R.
23
Sharma, Piyush
23
Usman, Osly
22
Wong, IpKin Anthony
21
McColl-Kennedy, Janet R.
20
Bilgihan, Anil
18
Gil Saura, Irene
18
Shahin, Arash
17
Kuchler, Theresa
16
Stroebel, Johannes
16
Balaji, M. S.
15
Sabatini, Fabio
15
Söderlund, Magnus
15
Gustafsson, Anders
14
Edvardsson, Bo
13
Gong, Taeshik
13
Klaus, Philipp
13
Patterson, Paul G.
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Hyun, Sunghyup Sean
12
Jang, Soocheong
12
Marimon, Frederic
12
Quach, Sara
12
Sreejesh, S.
12
Amin, Muslim
11
Hollebeek, Linda D.
11
Park, Jungkun
11
Qu, Hailin
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Verhoef, Peter C.
11
Akroush, Mamoun N.
10
Ali, Faizan
10
Bailey, Michael
10
Gaudeul, Alexia
10
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IGI Global
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Springer Fachmedien Wiesbaden
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World Bank Group
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National Bureau of Economic Research
8
Nomos Verlagsgesellschaft
7
Springer-Verlag GmbH
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World Bank
7
Europäische Kommission / Gemeinsame Forschungsstelle
5
Verlag Dr. Kovač
5
RWTH Aachen
4
UNCTAD
4
Books on Demand GmbH <Norderstedt>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Friedrich-Schiller-Universität Jena
3
Healthcare Information and Management Systems Society
3
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
3
Edward Elgar Publishing
2
Eric Cuvillier <Firma>
2
European Health Care Conference <2, 2011, Hamburg>
2
Georg-August-Universität Göttingen
2
Haufe-Lexware GmbH & Co. KG
2
ItAIS <18., 2021, Trient>
2
Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
2
Scientific Center of Innovative Research
2
Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
2
Springer Gabler <Firma>
2
Technische Universität Dresden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Weltbank
2
ANZMAC Conference <2019, Wellington>
1
Accenture
1
Albrecht Knaus Verlag
1
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
Aserbaidschan / Statistika Komitäsi
1
Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
1
Australian and New Zealand Marketing Academy
1
Bandung Creative Movement International Conference on Creative Industries <7., 2020, Bandung>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
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Published in...
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International journal of hospitality management
286
Journal of retailing and consumer services
281
Journal of business research : JBR
268
The journal of services marketing
161
The service industries journal
154
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
146
Technological forecasting & social change : an international journal
127
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
113
Journal of travel and tourism marketing
104
Services marketing quarterly
100
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
84
Tourism management : research, policies, practice
81
Service business
80
Cogent business & management
79
Journal of air transport management
78
The TQM journal : the international review of organizational improvement
78
Journal of service research : JSR
74
Industrial marketing management : the international journal for industrial and high-tech firms
62
International journal of quality and service sciences
62
International journal of services and operations management
62
Total quality management & business excellence
61
Journal of service management
60
International journal of quality & reliability management
59
International journal of business information systems : IJBIS
58
SpringerLink / Bücher
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Asia Pacific journal of marketing and logistics
54
International journal of productivity and quality management : IJPQM
52
International journal of services, economics and management
50
Springer eBook Collection
50
Managing service quality : MSQ ; an international journal
49
International journal of services and operations management : IJSOM
46
The international journal of bank marketing : IJBM
46
Management science : journal of the Institute for Operations Research and the Management Sciences
44
Journal of strategic marketing
41
Journal of the Academy of Marketing Science
41
Journal of Asian finance, economics and business : JAFEB
40
Journal of service research
40
Psychology & marketing
40
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Source
All
ECONIS (ZBW)
12,652
Other ZBW resources
177
USB Cologne (EcoSocSci)
46
RePEc
20
EconStor
10
BASE
5
Showing
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1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
4
Customer loyalty through social networks : lessons from Zara on Facebook
Gamboa, Ana Margarida
;
Gonçalves, Helena Martins
- In:
Business horizons
57
(
2014
)
6
,
pp. 709-717
Persistent link: https://www.econbiz.de/10010433303
Saved in:
5
Factors affecting loyalty of mobile social networks' users
Hajiheydari, Nastaran
;
Maskan, Babak Hazaveh Hesar
; …
- In:
International journal of e-business research : an …
13
(
2017
)
1
,
pp. 66-81
Persistent link: https://www.econbiz.de/10011654740
Saved in:
6
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
7
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
8
Social customer relationship management and student empowerment in online learning systems
Anshari, M.
;
Alas, Y.
;
Yunus, N.
;
Sabtu, N. I.
;
Hamid, M. H.
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 104-121
Persistent link: https://www.econbiz.de/10011586438
Saved in:
9
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
10
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
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