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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015070775
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Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel - In: European research studies 24 (2021) 4B, pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Dienstleistungsmanagement an der Katholischen Universität Eichstätt-Ingolstadt. Dr. Christian Coenen ist Dozent für Marketing und Services … Excellence -- Werteorientierungen von BWL-Hochschullehrern für die Lehre als Dienstleistung -- Werthaltungen bei der Verwendung … Kundenkontaktpersonals -- Service Excellence durch Prosocial Service Performance -- Strokeorientiertes Management in …
Persistent link: https://www.econbiz.de/10014014359
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The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology
Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1105-1129
Persistent link: https://www.econbiz.de/10015081111
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The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko; Klein, Jan F.; Luo, Xueming; Tikkanen, … - In: Journal of service research : JSR 21 (2018) 2, pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
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Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu; Bossink, Bart; Vinig, Tsvi G. - In: Total quality management & business excellence 30 (2019) 11, pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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Employee involvement in ideation and healthcare service innovation quality
Mu, Yu; Bossink, Bart; Vinig, Tsvi - In: The service industries journal 38 (2018) 1/2, pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas - In: International journal of services and operations management 28 (2017) 1, pp. 64-80
Persistent link: https://www.econbiz.de/10011813446