Showing 1 - 10 of 10
Persistent link: https://www.econbiz.de/10003857822
Persistent link: https://www.econbiz.de/10009688900
Persistent link: https://www.econbiz.de/10009715059
Persistent link: https://www.econbiz.de/10009272437
Persistent link: https://www.econbiz.de/10009387526
Persistent link: https://www.econbiz.de/10009388898
Persistent link: https://www.econbiz.de/10003733054
Purpose – This paper aims to explore front line employee performance in retail banking and presents distinct components of employee performance, including extra‐role and sabotage behaviours. Design/methodology/approach – Data was collected from Irish bank employees. Usable responses were...
Persistent link: https://www.econbiz.de/10014760026
Purpose – This paper aims to examine the influence of the culture of the service firm on its interpretation of the role of the brand and on the development and implementation of its brand values. Design/methodology/approach – A grounded theory approach was used. Interviews were conducted...
Persistent link: https://www.econbiz.de/10014905360
Persistent link: https://www.econbiz.de/10009765589