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Service employee performance : its components and antecedents
Wallace, Elaine; De Chernatony, Leslie - In: Journal of relationship marketing : innovations & … 8 (2009) 2, pp. 82-102
Persistent link: https://www.econbiz.de/10003857822
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Facebook "friendship" and brand advocacy
Wallace, Elaine; Buil, Isabel; De Chernatony, Leslie - In: The journal of brand management : an international journal 20 (2012/13) 2, pp. 128-146
Persistent link: https://www.econbiz.de/10009688900
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Building bank brands : how leadership behavior influences employee commitment
Wallace, Elaine; De Chernatony, Leslie; Buil, Isabel - In: Journal of business research : JBR 66 (2013) 2, pp. 165-171
Persistent link: https://www.econbiz.de/10009715059
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How leadership and commitment influence bank employees’ adoption of their bank’s values
Wallace, Elaine; De Chernatony, Leslie; Buil, Isabel - In: Journal of business ethics : JOBE 101 (2011) 3, pp. 397-414
Persistent link: https://www.econbiz.de/10009272437
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The influence of culture and market orientation on services brands : insights from Irish banking and retail firms
Wallace, Elaine; De Chernatony, Leslie - In: The journal of services marketing 25 (2011) 7, pp. 475-488
Persistent link: https://www.econbiz.de/10009387526
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Within-role, extra-role and anti-role behaviours in retail banking
Wallace, Elaine; De Chernatony, Leslie; Buil, Isabel - In: The international journal of bank marketing : IJBM 29 (2011) 6, pp. 470-488
Persistent link: https://www.econbiz.de/10009388898
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Classifying, identifying and managing the service brand saboteur
Wallace, Elaine; De Chernatony, Leslie - In: The service industries journal 28 (2008) 1/2, pp. 151-165
Persistent link: https://www.econbiz.de/10003733054