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~subject:"Job satisfaction"
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Factors affecting customer loy...
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Job satisfaction
Service quality
21,663
Dienstleistungsqualität
20,746
Customer satisfaction
15,473
Kundenzufriedenheit
13,818
Consumer behaviour
7,881
Konsumentenverhalten
7,614
Relationship marketing
7,388
Beziehungsmarketing
7,267
Qualitätsmanagement
2,793
Quality management
2,744
Wirtschaftsprüfung
2,488
Financial audit
2,486
Krankenhaus
1,916
Hospital
1,910
USA
1,826
United States
1,799
Theorie
1,734
Theory
1,728
Health care
1,627
Gesundheitsversorgung
1,588
Deutschland
1,512
Customer service
1,503
Germany
1,493
Kundenservice
1,394
Online retailing
1,331
Online-Handel
1,330
Product quality
1,298
customer satisfaction
1,298
Gesundheitswesen
1,281
Produktqualität
1,278
Health care system
1,266
Arbeitszufriedenheit
1,194
service quality
1,192
Satisfaction
1,186
Dienstleistungssektor
1,170
Service industry
1,169
Electronic Commerce
1,132
E-commerce
1,110
Kundenbindung
1,064
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1,148
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51
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Svensson, Göran
10
Karatepe, Osman M.
9
Stock-Homburg, Ruth
8
Evanschitzky, Heiner
6
Lee, Wang-Sheng
6
Rod, Michel
6
Ashill, Nicholas J.
5
Frey, Regina Viola
5
Fuchs, Gerhard
5
Gazzoli, Gabriel
5
Homburg, Christian
5
Kim, Woo Gon
5
McKinnish, Terra G.
5
Pantouvakis, Angelos
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Babakus, Emin
4
Briggs, Elten
4
Guchait, Priyanko
4
Han, Heesup
4
Hancer, Murat
4
Kantabutra, Sooksan
4
Lee, Choong-Ki
4
Mittal, Vikas
4
Naidoo, Perunjodi
4
Petrick, James F.
4
Wieseke, Jan
4
Wong, IpKin Anthony
4
Yavas, Ugur
4
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Auh, Seigyoung
3
Avery, Gayle C.
3
Balaji, M. S.
3
Carruthers, Janet
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Daskin, Mustafa
3
Eller, Tönnjes Freerk
3
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Jacobs Verlag
1
National Bureau of Economic Research
1
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International journal of hospitality management
60
Journal of business research : JBR
27
Journal of retailing and consumer services
21
International journal of contemporary hospitality management
19
The journal of services marketing
19
Journal of hospitality marketing & management
17
The service industries journal
14
Tourism management : research, policies, practice
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of vocational behavior
11
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Services marketing quarterly
9
Global business and finance review
8
Health care management review : HCM review
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Tourism management perspectives : TMP
8
International journal of business excellence
7
International journal of services and operations management : IJSOM
7
Journal of business ethics : JOBE
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality and tourism insights
7
The international journal of human resource management
7
Tourism analysis : an interdisciplinary tourism & hospitality journal
7
International journal of quality and service sciences
6
Journal of air transport management
6
Journal of marketing
6
Journal of service research : JSR
6
Marketing intelligence & planning
6
Service business
6
Career development international : the journal for executive, consultants, academics and individuals
5
Cogent business & management
5
European journal of marketing : EJM
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Personnel review
5
Acta Universitatis Danubius / Oeconomica
4
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ECONIS (ZBW)
1,183
Other ZBW resources
14
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2
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1
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
2
The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
3
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
4
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
5
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
6
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
7
The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy
;
Lai, Ivan K. W.
- In:
International journal of hospitality management
44
(
2015
),
pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
Saved in:
8
Le rôle de l'environnement des services et de l'interaction sociale sur l'expérience des clients et des employés dans le cadre d'un café : le cas du Vietnam
Tran Xuan Quynh
-
2020
Persistent link: https://www.econbiz.de/10012661534
Saved in:
9
From customer readiness to customer retention : the mediating role of customer psychological and behavioral engagement
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
; …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1799-1829
Persistent link: https://www.econbiz.de/10013352641
Saved in:
10
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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