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Konsumentenverhalten
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
17
Dienstleistung
11
Services
10
Dienstleistungssektor
9
Service industry
8
Kundenintegration
7
Customer integration
6
Dienstleistungsqualität
6
Einzelhandel
6
Retail trade
6
Service quality
6
Customer satisfaction
5
Deutschland
5
Dienstleistungsmarketing
5
Germany
5
Interaktion
5
Kundenzufriedenheit
5
Lieferantenmanagement
5
Services marketing
5
Supplier relationship management
5
Theorie
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Theory
5
Integration
4
Betriebliche Wertschöpfung
3
Customer service
3
Dienstleistungsmanagement
3
Kundenmanagement
3
Kundenservice
3
Retailing
3
Service management
3
Share Economy
3
Sharing economy
3
Value creation
3
Article success
2
Beziehungsmanagement
2
Collaborative consumption
2
Customer characteristics
2
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14
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2
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2
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2
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1
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English
13
German
4
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Benoit, Sabine
11
Huneke, Tabea
3
Wittkowski, Kristina
3
Ahlbom, Carl-Philip
2
Ettinger, Andreas
2
Grewal, Dhruv
2
Heider, Raphael
2
Moeller, Sabine
2
Möller, Sabine
2
Schaefers, Tobias
2
Alkire, Linda
1
Altrichter, Birgit
1
Aspara, Jaakko
1
Ball, Joan
1
Bruce, Helen L.
1
Buoye, Alexander
1
Dzenkovska, Julija
1
Evanschitzky, Heiner
1
Falk, Tomas
1
Fassnacht, Martin
1
Faßnacht, Martin
1
Ferraro, Rosellina
1
Guha, Abhijit
1
Gustafsson, Anders
1
Hartmann, Julia
1
Keiningham, Timothy
1
Klose, Sonja
1
Mattila, Pekka
1
Noble, Stephanie M.
1
Nordfält, Jens
1
Ou, Yi-Chun
1
Rio Olivares, M. J. del
1
Shams, Poja
1
Teller, Christoph
1
Tunder, Ralph
1
Zaki, Mohamed
1
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Journal of retailing
2
The journal of services marketing
2
European Business School Research Paper
1
Handbuch Handel : Strategien - Perspektiven - internationaler Wettbewerb
1
Harvard-Business-Manager : das Wissen der Besten
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Psychology & marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
17
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1
Convenience Stores
Benoit, Sabine
- In:
Handbuch Handel : Strategien - Perspektiven - …
,
(pp. 399-418)
.
2012
Persistent link: https://www.econbiz.de/10009738003
Saved in:
2
Retaining customers with shopping convenience
Benoit, Sabine
;
Faßnacht, Martin
;
Ettinger, Andreas
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
4
,
pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
Retail format selection in on-the-go shopping situations
Benoit, Sabine
;
Evanschitzky, Heiner
;
Teller, Christoph
- In:
Journal of business research : JBR
100
(
2019
),
pp. 268-278
Persistent link: https://www.econbiz.de/10012023802
Saved in:
5
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
6
Consumer behavior in the realm of the health-food-marketing triangle
Huneke, Tabea
-
2016
Persistent link: https://www.econbiz.de/10011750306
Saved in:
7
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
8
Autonomous stores : how levels of in-store automation affect store patronage
Benoit, Sabine
;
Altrichter, Birgit
;
Grewal, Dhruv
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10015065164
Saved in:
9
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
10
Non-ownership preference
Wittkowski, Kristina
-
2012
Persistent link: https://www.econbiz.de/10009748938
Saved in:
1
2
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